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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-119800 · Issue 177840

Security policy transaction mismatch error resolved

Resolved in Pega Version 7.1.8

If security policies are enabled, logging out and then logging in prompts a password change. If the password was changed and then the page was refreshed, a transaction mismatch error occurred. This was caused by incomplete clearing of the password setting transaction, and the system has been updated to properly switch transactions.

SR-123636 · Issue 184161

Trojan horse protection auto-enabled

Resolved in Pega Version 7.1.8

The authentication/trojanhorseprotection previously defaulted to NEVER, creating a security vulnerability. The trojanhorseprotection setting now defaults to external.

SR-123636 · Issue 181701

Trojan horse protection auto-enabled

Resolved in Pega Version 7.1.8

The authentication/trojanhorseprotection previously defaulted to NEVER, creating a security vulnerability. The trojanhorseprotection setting now defaults to external.

SR-124473 · Issue 186179

Added handling for unauthenticated asynchronous SOAP service

Resolved in Pega Version 7.1.8

After implementing changes to work around an error with SOAP authentication, the unauthenticated asynchronous SOAP service generated an error and failed to complete. This was due to the changes to the authentication process omitting the asynchronous mode case when a SOAP service that intended to not use authentication ends up calling a sub-activity that requires authentication. This use case is now covered.

SR-126719 · Issue 177348

Added fallback keyinfo handling

Resolved in Pega Version 7.1.8

When a SAML assertion response is received in the authentication activity, an error indicated the KeyInfo was missing in the signature. This was caused by a lack of redundancy in the keyinfo handling that caused an exception when keyinfo was not included in the SAML response. Support has now been added to check the certificate in the truststore where the certificate from IDP metadata would have been imported, and there is an added null check in the debug logs.

SR-126719 · Issue 178793

Added fallback keyinfo handling

Resolved in Pega Version 7.1.8

When a SAML assertion response is received in the authentication activity, an error indicated the KeyInfo was missing in the signature. This was caused by a lack of redundancy in the keyinfo handling that caused an exception when keyinfo was not included in the SAML response. Support has now been added to check the certificate in the truststore where the certificate from IDP metadata would have been imported, and there is an added null check in the debug logs.

SR-128463 · Issue 193907

Create KeyRing updated for split schema

Resolved in Pega Version 7.1.8

If a command line script is configured (viz. keyringGen.sh) to encrypt user passwords for prconfig.xml databases using Keyring utility, a prconfig.xml could have three database entries but the keyring tool only prompted for two databases and did not allow encrypting password for the user for the third database. The prconfig.xml file requires very specific location information to run: to resolve this, the variables to hold schema name in case of split schema configuration have been added.

INC-192935 · Issue 688463

Added deferred loading for email cases

Resolved in Pega Version 8.8

When there were a significant number of email interactions on an email case, delays were seen when loading the case in the UI. Investigation traced this to a high number of database calls along with the BLOBs also being open. To improve performance, the new rule pyDeferLoadEmails has been added which toggles the UI and loads emails faster. In addition, the button label has been modified to read "View all emails" in place of "Show all" while defer load is enabled.

INC-199790 · Issue 700647

GetAllEmailWork temp page renamed to avoid conflict

Resolved in Pega Version 8.8

The default Email manager portal was not displaying new email triage cases. Investigation showed that because the GetAllEmailWork and CaseBreadCrumbPopulate activities were using a common name for the clipboard page "TempPage", when CaseBreadCrumbPopulate removed the TempPage clipboard page as one of its steps a null pointer exception occurred for GetAllEmailWork. To resolve this, an update has been made to rename "TempPage" to "TempPageET" for GetAllEmailWork so the names will not conflict.

INC-202878 · Issue 713791

Handling updated for social messaging items with very large embedded images

Resolved in Pega Version 8.8

Job scheduler was running out of memory while handling large/multiple files, causing nodes to crash while handling Social Messaging items. Inline images were also not being sent in the ACK email. Investigation traced this to a custom job scheduler and activity used to create PDFs from email communication and send the PDFs to a third-party system. This used the standard Email Triage/PegaSocial functionality for the emails, which were stored as instances of PegaSocial-Message. The custom Job scheduler and activity then leveraged the Data Page D_pxEmailPosts to retrieve the emails in order to harvest the text from the emails. The issue occurred when a number of the emails had multiple or large embedded images in them, meaning the PegaSocial-Message instances are very large. This resulted in the node running out of memory and crashing. To resolve this, code has been added to support inline images in ACK email and the complete message from Pulse will be used instead of the original message as the email body for the ACK email.

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