SR-B51449 · Issue 308503
Property Record localization added for Pega Marketing
Resolved in Pega Version 7.3.1
Localization has been added for Property Record Configuration text in the Pega Marketing application.
SR-B51450 · Issue 308504
Property Record localization added for Pega Marketing
Resolved in Pega Version 7.3.1
Localization has been added for Property Record Configuration text in the Pega Marketing application.
SR-B51450 · Issue 313658
Property Record localization added for Pega Marketing
Resolved in Pega Version 7.3.1
Localization has been added for Property Record Configuration text in the Pega Marketing application.
SR-B51450 · Issue 313738
Property Record localization added for Pega Marketing
Resolved in Pega Version 7.3.1
Localization has been added for Property Record Configuration text in the Pega Marketing application.
SR-B43400 · Issue 307258
Localization added for field value used in 'Enter a Short Description' validation message
Resolved in Pega Version 7.3.1
Localization was failing for the 'Enter a Short Description' validation message when using a Field Value due to the message rule containing spaces. To fix this, a new message rule has been created without spaces in the same ruleset so that it is available for override use in the ruleset.
INC-192935 · Issue 688463
Added deferred loading for email cases
Resolved in Pega Version 8.8
When there were a significant number of email interactions on an email case, delays were seen when loading the case in the UI. Investigation traced this to a high number of database calls along with the BLOBs also being open. To improve performance, the new rule pyDeferLoadEmails has been added which toggles the UI and loads emails faster. In addition, the button label has been modified to read "View all emails" in place of "Show all" while defer load is enabled.
INC-199790 · Issue 700647
GetAllEmailWork temp page renamed to avoid conflict
Resolved in Pega Version 8.8
The default Email manager portal was not displaying new email triage cases. Investigation showed that because the GetAllEmailWork and CaseBreadCrumbPopulate activities were using a common name for the clipboard page "TempPage", when CaseBreadCrumbPopulate removed the TempPage clipboard page as one of its steps a null pointer exception occurred for GetAllEmailWork. To resolve this, an update has been made to rename "TempPage" to "TempPageET" for GetAllEmailWork so the names will not conflict.
INC-202878 · Issue 713791
Handling updated for social messaging items with very large embedded images
Resolved in Pega Version 8.8
Job scheduler was running out of memory while handling large/multiple files, causing nodes to crash while handling Social Messaging items. Inline images were also not being sent in the ACK email. Investigation traced this to a custom job scheduler and activity used to create PDFs from email communication and send the PDFs to a third-party system. This used the standard Email Triage/PegaSocial functionality for the emails, which were stored as instances of PegaSocial-Message. The custom Job scheduler and activity then leveraged the Data Page D_pxEmailPosts to retrieve the emails in order to harvest the text from the emails. The issue occurred when a number of the emails had multiple or large embedded images in them, meaning the PegaSocial-Message instances are very large. This resulted in the node running out of memory and crashing. To resolve this, code has been added to support inline images in ACK email and the complete message from Pulse will be used instead of the original message as the email body for the ACK email.
INC-208818 · Issue 704708
Corrected intelligent routing in email channel
Resolved in Pega Version 8.8
Intelligent language-based routing in the email bot channel was not working as expected when given a condition to direct messages to a different operator based on language. Messages were placed in the Inbound Correspondence work basket instead. This was traced to the getRoutingActions API using the incorrect property from .pxAnalysis, and has been resolved.
INC-211417 · Issue 711612
Updated URL construction for inline images for better performance
Resolved in Pega Version 8.8
System slowness was seen, and inline images were not getting displayed when the case was opened. This has been resolved by modifying pyExtractHtmlFromAttachment to ensure the image source URL is built in a consistent way whether or not there is a cache to call from.