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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-142589 · Issue 595489

Corrected tooltip evaluation for multiselect

Resolved in Pega Version 8.4.3

After adding help text for a multiselect help icon with overlay on hover field, the value was not being sourced. Changing to a different type of help text or control type worked as expected. This was due to an error in case sensitivity, using pyToolTip when it should have been pyTooltip, and has been corrected.

INC-142714 · Issue 596554

Recent Cases from different applications available to open

Resolved in Pega Version 8.4.3

An enhancement has been added which will allow opening other application assignments in the Recent Cases section of the current application when the user has access to multiple applications.

INC-143005 · Issue 596954

Fluid Overlay displays as expected in Firefox

Resolved in Pega Version 8.4.3

After upgrade, using the Overlay format "Fluid" to perform the screening matches task in CLM using Firefox had an overlay that covered the entire screen but was missing the scrollbar to manage the content. This has been resolved by adding changes to support dynamic content (with scrollbar) for center overlay.

INC-194932 · Issue 686277

Handling updated for offlineWorkIDs map

Resolved in Pega Version 8.8

Intermittent failures were seen when deleting attachments on Mobile. These were traced to pega.ui.DCUtils being undefined, and has been resolved by populating the offlineWorkIDs map for attachment-related actions.

INC-188469 · Issue 714843

Updated retainLock for DoClose activity

Resolved in Pega Version 8.8

After sending an external email notification from a case, attempting to use the "close" button resulted in an access denied error. This was traced to a missed use case for recent security improvements which resulted in not setting the required parameter retainLock for the DoClose activity, and has been resolved.

INC-192673 · Issue 689552

Tab highlighting updated

Resolved in Pega Version 8.8

Not all elements were indicated with yellow highlighting when tabbing through the screen. This has been resolved.

INC-194180 · Issue 704636

GetChildcases handling updated for large numbers of cases

Resolved in Pega Version 8.8

When a very high number of child cases being processed contained a wait shape that was dependent on the movement of a parent case, some of the cases were moved to the next step of the flow automatically while others required a manual command to ResumeFlow. In extreme cases where many child cases were waiting, a node crash could occur. This was traced to the pzGetChildcases report having a maximum value of 500 lines, and has been resolved by increasing the maximum number of rows to retrieve to 9999 in the Data Access Tab of the pzGetChildCases report definition. In addition, the pxCheckFlowDependencies activity has been modified to perform with a higher number of cases, and DSS(MaxRecords) logic has been added to split the child cases into multiple queue items for each access group to decrease load on each thread process.

INC-201723 · Issue 719854

Audit message displays correct parameter value

Resolved in Pega Version 8.8

The Audit message showed "{1}" instead of displaying the parameter value dynamically. This was traced to the pyInstructions field value which contained the message "Please approve or reject this {1}", and has been resolved by updating the pzInstructionsForApproval rule so the correct value is displayed.

INC-203595 · Issue 702360

Updated retainLock for DoClose activity

Resolved in Pega Version 8.8

After sending an external email notification from a case, attempting to use the "close" button resulted in an access denied error. This was traced to a missed use case for recent security improvements which resulted in not setting the required parameter retainLock for the DoClose activity, and has been resolved.

INC-207218 · Issue 706367

Check added to prevent duplicate approval by single agent

Resolved in Pega Version 8.8

When using a cascading Approvals process supported both by a web access button or by responding via email, a single agent could use both methods and advance a case an additional step as if they were the next approval level. This was due to the system only checking the pzInsKey when processing the approval while the assignment key will be the same for the cascading approvals assignments. This has been resolved by introducing a datetime check to validate if the email approval assignment creation datetime and the one in the database have same value; if yes the approval process will proceed and if not it will exit.

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