Objective

Learn how to add a Wait step to the life cycle of a case type in App Studio. By defining the conditions that cause a process to wait, you can create dependencies among cases in your application.

Procedure

1. In the navigation panel, click Case types, and click the name of a case type.
2. Hover over a process in a stage and click +Step.
3. In the palette that is displayed, click More, and click Automations to display a list of step types.
4. Click Wait, and click Select to add the step to the life cycle.
5. Define the conditions that must be met before the process can resume.
   • To wait until a date or time is reached:
     1. In the Wait type list, select Timer.
     2. Click Reference date/time.
     3. In the Date/Time field, select a property that stores a date and time.
   • To wait until a certain amount of time has passed:
     1. In the Wait type list, select Timer.
     2. Click Reference date/time.
     3. Enter integers in one or more of the fields that are displayed, based on the interval of time that the case must wait.
   • To wait for one or more cases to reach a specific status:
     1. In the Wait for (Case type) lists that are displayed, define the type of cases on which the process waits.
        In the first list, select Any or All to indicate how many cases must reach a specific status before the process resumes. In the second list, select the case type from which the cases are created.
     2. Click To reach status.
     3. In the field that is displayed, press the Down Arrow key and select a status value.
   • To wait for one or more cases to be resolved:
     1. In the Wait for (Case type) lists that are displayed, define the type of cases on which the process waits.
        In the first list, select Any or All to indicate how many cases must be resolved before the process resumes. In the second list, select the case type from which the cases are created.
     2. Click To be resolved.
6. Optional: To allow case workers to cancel the wait conditions so that they can continue processing a case, select the Users can choose to continue process check box.
7. Click Save.

Previous versions

• Pega Platform 7.4 – Pausing a process in a case
• Pega Platform 7.3.1 – Pausing a process in a case
• Pega Platform 7.3 – Pausing a process in a case