Skip to main content

         This documentation site is for previous versions. Visit our new documentation site for current releases.      

Additional Pega Knowledge articles

Updated on August 23, 2021

Intelligently deliver answers to employee and customer questions throughout customer journeys.


Pega Knowledge is a centralized solution that helps provide quick, accurate, and consistent answers to customer questions. Using knowledge articles and community discussions, customers and CSRs can find answers to questions, which your company can manage centrally. You no longer have to rely on institutional knowledge that can leave whenever an employee does or be stuck delivering inconsistent answers depending on channel, time, or location. For more information on the full capabilities of Pega Knowledge, see the Product Overview guide on the Pega Knowledge product page.

  • Next topic Implementing the Add Suggested Article gadget in your application

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us