Legacy Customer Service design patterns
This topic contains links to legacy Customer Service design patterns previously posted on the Pega Community wiki.
| Title | Version | Link |
| Customer Service methodology for agent interaction and Customer composite data placement | 8.4 | |
| How to configure an express action | 8.1 | |
| Launching service cases from the composite screen | 8.5 | |
| Implement Portal Search in Customer Service | 8.5 | |
| Intelligent guidance - Dialog, Coaching tips and Alerts | 8.5 | |
| Intent Task, Category, Data Source and Interaction Driver | 8.5 | |
| Efficient wrap-up of Customer Service interactions | 8.4 | |
| Creating new email channels in customer service | 8.4 | |
| Building high performance into your Customer Service applications | 8.1 | |
| Sending automated emails using new case template framework | 8.5 | |
| Creating new email channels in customer service | 8.4 | |
| Creating a Self-service application for Pega Customer Service | 8.5 | |
| Pega IVR IVA integration with AWS | 8.5 |
Previous topic Pega Customer Service Hotfixes, version 7.x