Rules that have been finalized to prevent overrides
The performance of Pega Customer Service 8.1 is improved with the introduction of the new User Interface (UI) architecture. To make use of the changes that come along with the new architecture, Pega Customer Service has updated over 300 rules to mark them as final, deprecated, and withdrawn. Before upgrading your application, it is recommended that you run the Pre-Upgrade utility, which compares the existing rules in your application with the list of finalized rules and identifies if there are any overridden rules in your application. You can fix the identified overridden rules if applicable in your application to help make your upgrade successful.
The following table lists the rules that are finalized or locked in the Pega Customer Service application.
pyClass | pyRuleName | pyClassName | Available | Changes made | Changes to be made if overridden |
---|---|---|---|---|---|
Rule-Obj-Activity | AppendLogEntry | ChannelServices-Device-Chat | Yes | ||
Rule-Obj-Activity | CAGenerateReviewTasks | PegaCA-Work-Interaction | Yes | The references of the old data pages have been replaced with D_CSRecents. | Update the references of older data pages to D_CSRecents. |
Rule-Obj-Activity | CAGetSvcCaseAssignmentsByInteraction | PegaCA-Work | Yes | ||
Rule-Obj-Activity | CPMEvaluateIntentTask | Rule-PegaCA-Intent-Task | Yes | The references of the old data pages have been replaced with D_CSRecents. Also, a new step has been added to set the flag whether the auto-launch evaluation has been done. | Update the references of the older data pages to D_CSRecents and add the newly added step. |
Rule-Obj-Activity | CPMGetSuggestedIntents | Embed-PegaCA-IntentCategory | Yes | The references of the old data pages have been replaced with D_CSRecents. | Update the references of the older data pages to D_CSRecents. |
Rule-Obj-Activity | CPMLoadInteractionIntents | Code-Pega-List | Yes | The references of the old data pages have been replaced with D_CSRecents. | Update the references of the older data pages to D_CSRecents. |
Rule-Obj-Activity | CPMNewDefaults | PegaCA-Work-Interaction | Final | ||
Rule-Obj-Activity | CPMNewDefaults | Work- | Final | ||
Rule-Obj-Activity | CPMNewDefaultsInternal | PegaCA-Work | Final | The steps that help to update the older data pages have been removed and are replaced by two steps, which call the new utility to populate D_CSRecents. These new steps are enclosed within appropriate comments for clarity. Also, marked as Final. | Remove references to the older data pages. Replace the references of D_CPMPortalContext.pyID with Primary.CurrentInteractionID and add steps to call the master utility. |
Rule-Obj-Activity | CPMOnChangeGetBusinessUnitData | PegaCA-Work | Yes | ||
Rule-Obj-Activity | CPMOnChangeGetContactData | PegaCA-Work | Yes | ||
Rule-Obj-Activity | CPMOpenDefaults | PegaCA-Work-Interaction | Final | The steps that help to update the older data pages have been removed and are replaced by two steps which call the new utility to populate D_CSRecents. These new steps are enclosed within appropriate comments for clarity. Also, marked as Final. | Remove references to the older data pages. Replace the references of D_CPMPortalContext.pyID with Primary.CurrentInteractionID and add steps to call the master utility. |
Rule-Obj-Activity | CPMOpenDefaults | Work- | Final | This has been marked as Final and converted the existing Java step to "Call" | Not applicable. |
Rule-Obj-Activity | CPMOpenDefaultsInternal | PegaCA-Work | Final | The steps that help to update the older data pages have been removed and are replaced by two steps which call the new utility to populate D_CSRecents. These new steps are enclosed within appropriate comments for clarity. Also, marked as Final. | Remove references to the older data pages. Replace the references of D_CPMPortalContext.pyID with Primary.CurrentInteractionID and add steps to call the master utility. |
Rule-Obj-Activity | CPMPerformDefaults | PegaCA-Work-Interaction | Final | The steps that help to update the older data page have been removed. The references to D_CPMPortalContext are replaced with Primary. CurrentInteractionID and to populate the completed intents, a new step to call "CSPopulateInteractionIntents" has been added. Also, marked as Final. | Update the references of the older data pages to D_CSRecents. |
Rule-Obj-Activity | CPMPerformDefaults | Work- | Final | This has been marked as Final and converted the existing Java step to "Call". | Not applicable. |
Rule-Obj-Activity | CPMPerformDefaultsInternal | PegaCA-Work | Final | The steps that help to update the older data pages have been removed and are replaced by two steps that call the new utility to populate D_CSRecents. These new steps are enclosed within appropriate comments for clarity. The Java steps have also been converted to "Call" activity. Also, marked as Final. | Remove references to the older data pages. Replace the references of D_CPMPortalContext.pyID with Primary.CurrentInteractionID and add steps to call the master utility. |
Rule-Obj-Activity | CPMPreClose | Work- | Final | This has been marked as Final and converted the existing Java step to "Call". | Not applicable. |
Rule-Obj-Activity | CPMPreCloseInternal | PegaCA-Work | Final | The steps that help to update the older data pages have been removed and are replaced by two steps which call the new utility to populate D_CSRecents. These new steps are enclosed within appropriate comments for clarity. Also, marked as Final. | Remove references to the older data pages. Replace the references of D_CPMPortalContext.pyID with Primary.CurrentInteractionID and add steps to call the master utility. |
Rule-Obj-Activity | CPMSetChildInteractionDefaults | PegaCA-Work-Interaction-Sub | Yes | ||
Rule-Obj-Activity | CPMStartRecentContextSwitch | System-User-Recents | Withdrawn | ||
Rule-Obj-Activity | CSClearRecents | @baseclass | Withdrawn | Withdrawn to support the CS recents design. | |
Rule-Obj-Activity | CSCurrentOffer | Int-PegaCDH-Container | Yes | ||
Rule-Obj-Activity | CSLoadInteractionHistory | @baseclass | Yes | ||
Rule-Obj-Activity | CSOpenDefaultExt | Work- | Yes | Extension for performing any implementation specific task while opening a case. | Not applicable. |
Rule-Obj-Activity | CSPerformDefaultsExt | Work- | Yes | Extension for performing any implementation specific task while creating a case. | |
Rule-Obj-Activity | CSPopulateInteractionIntents | PegaCA-Work-Interaction | Final | This is a new activity written to populate completed intents to pyWorkPage when interaction is opened. | Not applicable. |
Rule-Obj-Activity | CSQueueTasks | PegaCA-Work-Interaction | Final | The references of the old data pages have been replaced with D_CSRecents. Also, the logic to remove duplicates and class context of queued tasks has been updated to suit the new recents design. | Remove references to the older data pages. Replace the references of D_CPMPortalContext.pyID with Primary.CurrentInteractionID. |
Rule-Obj-Activity | CSRecentContextSwitch | System-User-Recents | Final | This is a new activity written to update the status of driver recents. | Not applicable. |
Rule-Obj-Activity | CSSendFeedbackToNLP | Work- | Yes | ||
Rule-Obj-Activity | GetEmailSuggestedIntents | PegaCA-Work-Interaction-InCorr | Yes | Updated to populate D_CSRecents and removed references to older data pages. | Update the references of older data pages to D_CSRecents. |
Rule-Obj-Activity | LoadWrapupTimeline | PegaCA-Work-Interaction | Final | Updated to populate D_CSRecents and removed references to older data pages. | Update the references of the older data pages to D_CSRecents. |
Rule-Obj-Activity | OpenDefaults | PegaCA-Work | Yes | ||
Rule-Obj-Activity | PerformDefaults | PegaCA-Work | Yes | Extension given. | Not applicable. |
Rule-Obj-Activity | PerformDefaults | PegaCA-Work-Interaction | Final | Marked as Final and added extension CSPerformDefaultsExt for implementation of specific functionality to be added. | Not applicable. |
Rule-Obj-Activity | PerformDefaults | PegaCA-Work-Interaction-Social | Yes | Extension given. | |
Rule-Obj-Activity | PreClose | PegaCA-Work | Yes | Marked as Final and added extension CPMPreCloseExtension for implementation-specific functionality to be added. | Not applicable. |
Rule-Obj-Activity | PreClose | PegaCA-Work-Interaction | Final | Marked as Final and added extension CPMPreCloseExtension for implementation-specific functionality to be added. | Not applicable. |
Rule-Obj-Activity | pyInitAssociateRequestor | Data-Portal | Yes | ||
Rule-File-Binary | webwb pegaca_work_interaction_callcpminteraction20180524t070349_088_gmt jpg | Yes | |||
Rule-File-Binary | webwb pegaca_work_interaction_callcpminteraction20180706t074437_965_gmt jpg | Yes | |||
Rule-File-Binary | webwb pegaca_work_interaction_chatcpminteraction20180523t120124_205_gmt jpg | Yes | |||
Rule-File-Binary | webwb pegaca_work_interaction_chatcpminteraction20180706t093817_690_gmt jpg | Yes | |||
Rule-File-Binary | webwb pegaca_work_interaction_incorrcpminteraction20180706t094011_491_gmt jpg | Yes | |||
Rule-File-Binary | webwb pegaca_work_interaction_incorrcpminteraction20180711t204143_399_gmt jpg | Yes | |||
Rule-File-Binary | webwb pegaca_work_interaction_incorrcpminteraction20180725t195239_083_gmt jpg | Yes | |||
Rule-File-Binary | webwb pegaca_work_interaction_mobilecpminteraction20180709t082929_749_gmt jpg | Yes | |||
Rule-File-Binary | webwb pegaca_work_interaction_outbound_callcpminteraction20180706t095323_013_gmt jpg | Yes | |||
Rule-File-Binary | webwb pegaca_work_outboundcpminteraction20180716t125101_269_gmt jpg | Yes | |||
Rule-Declare-Pages | D_CSRecents | Rule-PegaCA-Intent-Task | Yes | New data page to hold all cases opened in an interaction context. | |
Rule-Obj-Model | CPMAddCompletedIntents | PegaCA-Work-Interaction | Yes | Updated to populate D_CSRecents and removed references to older data pages. | Update the references of the older data pages to D_CSRecents. |
Rule-Obj-Model | CPMCleanInteractionPages | @baseclass | Final | Updated to populate D_CSRecents and removed references to older data pages. | Update the references of older data pages to D_CSRecents. |
Rule-Obj-Model | CPMClearSCRecentSelection | PegaCA-Work-Interaction | Yes | Updated to populate D_CSRecents and removed references to older data pages. | Update the references of older data pages to D_CSRecents. |
Rule-Obj-Model | CPMLoadOpenServiceCases | Code-Pega-List | Yes | ||
Rule-Obj-Model | CPMRemoveSCPortalRecent | @baseclass | Withdrawn | ||
Rule-Obj-Model | CPMSetDefaults | Work- | Final | Updated to set CurrentInteractionID on pyWorkPage when launching a case. | Backport the same changes done by Pega Customer Service. |
Rule-Obj-Model | CSAddIntentToDriverRecents | @baseclass | Final | ||
Rule-Obj-Model | CSAddIntentToDriverRecentsExt | @baseclass | Yes | ||
Rule-Obj-Model | CSAddToCover | PegaCA-Work-DisputeTransaction | Yes | Updated to set CurrentInteractionID on pyWorkPage when launching a case. | Backport the same changes done by Pega Customer Service. |
Rule-Obj-Model | CSDeleteFromDriverRecents | @baseclass | Final | ||
Rule-Obj-Model | CSDeleteFromDriverRecentsExt | @baseclass | Yes | ||
Rule-Obj-Model | CSDeleteNonInteractionContextRecents | @baseclass | Yes | ||
Rule-Obj-Model | CSLookUpIntentTaskFromCache | @baseclass | Final | ||
Rule-Obj-Model | CSLookUpIntentTaskFromCacheExt | @baseclass | Yes | ||
Rule-Obj-Model | CSLookUpIntentTaskFromDriver | @baseclass | Final | ||
Rule-Obj-Model | CSLookUpIntentTaskFromRecents | @baseclass | Final | ||
Rule-Obj-Model | CSReloadLinkID | PegaCA-Work | Withdrawn | Updated to populate D_CSRecents and removed references to older data pages. | Update the references of the older data pages to D_CSRecents. |
Rule-Obj-Model | CSReloadLinkID | Work- | Yes | Updated to populate D_CSRecents and removed references to older data pages. | Update the references of the older data pages to D_CSRecents. |
Rule-Obj-Model | CSSearchIntents | @baseclass | Yes | ||
Rule-Obj-Model | CSSetCaseProrityStyler | Work- | Yes | ||
Rule-Obj-Model | CSSetCaseProrityStylerExt | Work- | Yes | ||
Rule-Obj-Model | CSSetCaseStatusStyler | Work- | Yes | ||
Rule-Obj-Model | CSSetCaseStatusStylerExt | Work- | Yes | ||
Rule-Obj-Model | CSUpdateDriverCaseRecents | @baseclass | Final | ||
Rule-Obj-Model | CSUpdateDriverCaseRecentsExt | @baseclass | Yes | ||
Rule-Obj-Model | CSUpdateDriverRecentsStatus | System-User-Recents | Final | ||
Rule-Obj-Model | SearchDefault | PegaCA-Work-PortalSearch | Yes | ||
Rule-Obj-Model | SendFeedbackToNLP | Work- | Yes | ||
Rule-Obj-Model | SetCaseProrityStyler | Code-Pega-List | Withdrawn | ||
Rule-Obj-Model | SetCaseStatusStyler | Code-Pega-List | Withdrawn | ||
Rule-Obj-Model | SetContactIDForProspects | PegaCA-Work-Interaction-Research | Yes | ||
Rule-Obj-Model | SetInteractionDetails | PegaCA-Work | Yes | ||
Rule-Obj-Model | SetInteractionDetails | PegaCA-Work-Interaction | Yes | ||
Rule-Obj-Model | SetInteractionDetails | PegaCA-Work-Interaction-Call | Yes | ||
Rule-Obj-Model | SetInteractionDetails | PegaCA-Work-Interaction-Chat | Yes | ||
Rule-Obj-Model | SetInteractionDetails | PegaCA-Work-Interaction-InCorr | Yes | ||
Rule-Obj-Model | SetInteractionDetails | PegaCA-Work-Interaction-Mobile | Yes | ||
Rule-Obj-Model | SetInteractionDetails | PegaCA-Work-Interaction-Outbound-Call | Yes | ||
Rule-Obj-Model | SetInteractionDetails | PegaCA-Work-Interaction-Research | Yes | ||
Rule-Obj-Model | SetInteractionDetails | PegaCA-Work-Interaction-Social | Yes | ||
Rule-Obj-Model | SetInteractionDetails | PegaCA-Work-Interaction-Sub | Yes | ||
Rule-Obj-Model | SetInteractionDetails | PegaCA-Work-Outbound | Yes | ||
Rule-Obj-Model | SetInteractionDetails | Work- | Yes | ||
Rule-Obj-Model | SetInteractionDetailsExtn | PegaCA-Work | Yes | ||
Rule-Obj-Model | SetInteractionDetailsExtn | PegaCA-Work-Interaction | Yes | ||
Rule-Obj-Model | SetInteractionDetailsExtn | PegaCA-Work-Interaction-Call | Yes | ||
Rule-Obj-Model | SetInteractionDetailsExtn | PegaCA-Work-Interaction-Chat | Yes | ||
Rule-Obj-Model | SetInteractionDetailsExtn | PegaCA-Work-Interaction-InCorr | Yes | ||
Rule-Obj-Model | SetInteractionDetailsExtn | PegaCA-Work-Interaction-Mobile | Yes | ||
Rule-Obj-Model | SetInteractionDetailsExtn | PegaCA-Work-Interaction-Outbound-Call | Yes | ||
Rule-Obj-Model | SetInteractionDetailsExtn | PegaCA-Work-Interaction-Research | Yes | ||
Rule-Obj-Model | SetInteractionDetailsExtn | PegaCA-Work-Interaction-Social | Yes | ||
Rule-Obj-Model | SetInteractionDetailsExtn | PegaCA-Work-Interaction-Sub | Yes | ||
Rule-Obj-Model | SetInteractionDetailsExtn | PegaCA-Work-Outbound | Yes | ||
Rule-Obj-Model | SetInteractionDetailsExtn | Work- | Yes | ||
Rule-Obj-Model | SetNPSScoreStyler | @baseclass | Yes | ||
Rule-Obj-Model | SetNPSScoreStyler | PegaCA-Work-Interaction | Yes | ||
Rule-Obj-Model | SetWrapUpTimelineCaseStatusStyler | Work- | Yes | ||
Rule-Obj-Model | TriggerHeaderRefresh | Work- | Yes | ||
Rule-Obj-Model | pyAddRecentListItem | PegaCA-Work | Withdrawn | ||
Rule-Obj-Model | pyAddRecentListItem | PegaCA-Work-Interaction | Withdrawn | ||
Rule-Obj-Model | pyAddRecentListItem | PegaCA-Work-Interaction-Call | Withdrawn | ||
Rule-Obj-Model | pyAddRecentListItem | PegaCA-Work-Interaction-Chat | Withdrawn | ||
Rule-Obj-Model | pyAddRecentListItem | PegaCA-Work-Interaction-InCorr | Withdrawn | ||
Rule-Obj-Model | pyAddRecentListItem | PegaCA-Work-Interaction-Mobile | Withdrawn | ||
Rule-Obj-Model | pyAddRecentListItem | PegaCA-Work-Interaction-Outbound-Call | Withdrawn | ||
Rule-Obj-Model | pyAddRecentListItem | PegaCA-Work-Interaction-Research | Withdrawn | ||
Rule-Obj-Model | pyAddRecentListItem | PegaCA-Work-Interaction-Research-Account | Withdrawn | ||
Rule-Obj-Model | pyAddRecentListItem | PegaCA-Work-Interaction-Research-BusinessUnit | Withdrawn | ||
Rule-Obj-Model | pyAddRecentListItem | PegaCA-Work-Interaction-Research-Contact | Withdrawn | ||
Rule-Obj-Model | pyAddRecentListItem | PegaCA-Work-Interaction-Social | Withdrawn | ||
Rule-Obj-Model | pyAddRecentListItem | PegaCA-Work-Interaction-Sub | Withdrawn | ||
Rule-Obj-Model | pyAddRecentListItem | PegaCA-Work-Outbound | Withdrawn | ||
Rule-Obj-Model | pyAddRecentListItem | PegaCA-Work-PortalSearch | Withdrawn | ||
Rule-Declare-OnChange | CPMPortalRecentContext_Changes | System-User-Recents | Withdrawn | ||
Rule-Obj-FieldValue | pyActionPrompt Close this tab | @baseclass | Yes | ||
Rule-Obj-Flow | CPMInteraction | PegaCA-Work-Interaction-Call | Yes | ||
Rule-Obj-Flow | CPMInteraction | PegaCA-Work-Interaction-Chat | Yes | ||
Rule-Obj-Flow | CPMInteraction | PegaCA-Work-Interaction-InCorr | Yes | ||
Rule-Obj-Flow | CPMInteraction | PegaCA-Work-Interaction-Mobile | Yes | ||
Rule-Obj-Flow | CPMInteraction | PegaCA-Work-Interaction-Outbound-Call | Yes | ||
Rule-Obj-Flow | CPMInteraction | PegaCA-Work-Outbound | Yes | ||
Rule-Obj-FlowAction | AppUpdateContactName | PegaCA-Work-UpdateContactName | Yes | ||
Rule-HTML-Harness | Confirm | PegaCA-Work | Yes | ||
Rule-HTML-Harness | Perform | PegaCA-Work | Yes | ||
Rule-HTML-Harness | Perform | PegaCA-Work | Yes | ||
Rule-HTML-Harness | Perform | PegaCA-Work-Interaction | Yes | ||
Rule-HTML-Harness | Perform | PegaCA-Work-Interaction-Call | Yes | ||
Rule-HTML-Harness | Perform | PegaCA-Work-Interaction-Chat | Yes | ||
Rule-HTML-Harness | Perform | PegaCA-Work-Interaction-InCorr | Yes | ||
Rule-HTML-Harness | Perform | PegaCA-Work-Interaction-Outbound-Call | Yes | ||
Rule-HTML-Harness | Perform | PegaCA-Work-Interaction-Social | Yes | ||
Rule-HTML-Harness | Review | PegaCA-Work | Yes | ||
Rule-HTML-Harness | Review | PegaCA-Work-Interaction | Yes | ||
Rule-HTML-Harness | SearchNew | PegaCA-Work | Yes | ||
Rule-Obj-Property | AjaxContainerID | @baseclass | Yes | ||
Rule-Obj-Property | AuthorName | @baseclass | Yes | ||
Rule-Obj-Property | CSCurrentCaseClass | Work- | Yes | ||
Rule-Obj-Property | CSCurrentCaseFA | Work- | Yes | ||
Rule-Obj-Property | CSIntentFound | Work- | Yes | ||
Rule-Obj-Property | CSTabTitle | @baseclass | Yes | ||
Rule-Obj-Property | CasePriorityStyler | Work- | Yes | ||
Rule-Obj-Property | CaseStatusStyler | Work- | Yes | ||
Rule-Obj-Property | CompletedIntents | PegaCA-Work | Yes | ||
Rule-Obj-Property | ContextRefreshDateTime | Work- | Yes | ||
Rule-Obj-Property | DashboardRefreshDateTime | @baseclass | Yes | ||
Rule-Obj-Property | HelpSearchString | Work- | Yes | ||
Rule-Obj-Property | IntentEvaluated | PegaCA-Work-Interaction | Yes | ||
Rule-Obj-Property | IntentOrder | @baseclass | Yes | ||
Rule-Obj-Property | IntentTypeActual | Rule-PegaCA-Intent- | Yes | ||
Rule-Obj-Property | InteractionTabIcon | @baseclass | Yes | ||
Rule-Obj-Property | IsInReview | @baseclass | Yes | ||
Rule-Obj-Property | IsTaskOrderSet | @baseclass | Yes | ||
Rule-Obj-Property | NpsScoreStyler | PegaCA-Work | Yes | ||
Rule-Obj-Property | ParentID | @baseclass | Yes | ||
Rule-Obj-Property | Servicecasestatusstyle | @baseclass | Yes | ||
Rule-Obj-Property | ShouldCreateAssociateRequestor | @baseclass | Yes | ||
Rule-Obj-Property | SocialMediaSource | @baseclass | Yes | ||
Rule-Obj-Property | ToolTipText | @baseclass | Yes | ||
Rule-Obj-Property | WrapUpCaseStatusStyler | Work- | Yes | ||
Rule-Obj-Property | WrapUpStatus | Work- | Yes | ||
Rule-HTML-Section | AccountInfo | PegaCA-Work | Yes | ||
Rule-HTML-Section | AjaxContainerWelcomeScreen | PegaCA-Work-Interaction | Yes | ||
Rule-HTML-Section | AutoClose | Work- | Yes | Updated script to support latest DC. | Similar script changes need to be done. |
Rule-HTML-Section | CPMAutoLauchServiceProcess | PegaCA-Work | Yes | Updated to refer to D_CSRecents and removed references to older data pages. | Update the references of the older data pages to D_CSRecents. |
Rule-HTML-Section | CPMBusyIndicator | CPM-Portal | Final | ||
Rule-HTML-Section | CPMConfirmDriverWrapper | Work- | Yes | ||
Rule-HTML-Section | CPMConfirmIncludes | Work- | Yes | ||
Rule-HTML-Section | CPMDashboard | CPM-Portal | Yes | ||
Rule-HTML-Section | CPMDisplayCompletedTask | Rule-PegaCA-Intent- | Yes | ||
Rule-HTML-Section | CPMDisplaySalesActivity | PegaCRM-Work-Task-CustAct | Yes | ||
Rule-HTML-Section | CPMDisplaySalesActivity | Work- | Yes | ||
Rule-HTML-Section | CPMDisplaySuggestedTask | Rule-PegaCA-Intent-Task | Yes | Updated action sets to suit the Ajax container infra. | Similar changes need to be done, for example, update the action to do "open work". |
Rule-HTML-Section | CPMDisplayTaskInMenu | Rule-PegaCA-Intent-Task | Yes | ||
Rule-HTML-Section | CPMInteractionDriver | PegaCA-Work-Interaction | Yes | Updated the refresh conditions by removing the references to older data pages. Also action sets for "Wrapup" have been updated. | Similar changes need to be done. replace D_CPMPortalContext.pyiD with .pyID and D_CPMPortalContext.ThreadName with pxThread.pxThreadName. |
Rule-HTML-Section | CPMInteractionDriver | PegaCA-Work-Interaction-Outbound-Call | Yes | Updated the refresh conditions by removing the references to older data pages. Also action sets for "Wrapup" have been updated. | Similar changes need to be done, replace D_CPMPortalContext.pyiD with .pyID and D_CPMPortalContext.ThreadName with pxThread.pxThreadName. |
Rule-HTML-Section | CPMInteractionDriver | PegaCA-Work-Interaction-Research | Yes | Updated the refresh conditions by removing the references to older data pages. Also, action sets for "Wrapup" have been updated. | Similar changes need to be done, replace D_CPMPortalContext.pyiD with .pyID and D_CPMPortalContext.ThreadName with pxThread.pxThreadName. |
Rule-HTML-Section | CPMInteractionDriverIncludes | PegaCA-Work-Interaction | Final | Updated the references to D_CPMPortalContext to use CurrentInteractionID. | Similar changes need to be done, replace D_CPMPortalContext.pyiD with .CurrentInteractionID/.pyID. |
Rule-HTML-Section | CPMInteractionDriverIncludesWrapper | Work- | Yes | Updated the references to D_CPMPortalContext to use CurrentInteractionID and updated refresh conditions. | Similar changes need to be done, replace D_CPMPortalContext.pyiD with .CurrentInteractionID/.pyID. |
Rule-HTML-Section | CPMInteractionDriverWrapper | PegaCA-Work-Interaction | Yes | Updated the visibility conditons by removing references to D_CPMPortalContext. | Similar changes need to be done, replace D_CPMPortalContext.pyiD with .CurrentInteractionID/.pyID. |
Rule-HTML-Section | CPMInteractionHeaderWrapper | PegaCA-Work | Yes | ||
Rule-HTML-Section | CPMInteractionHeaderWrapper | Work- | Yes | ||
Rule-HTML-Section | CPMInteractionIntents | PegaCA-Work | Yes | Updated the source from D_CSRecents and references to the old data pages have been removed. | Similar changes need to be done, replace D_CPMPortalContext.pyiD with .CurrentInteractionID/.pyID and source of grids should be updated to D_CSRecents. |
Rule-HTML-Section | CPMInteractionPortalHeader | CPM-Portal | Yes | ||
Rule-HTML-Section | CPMInteractionPortalWorkArea | CPM-Portal | Yes | ||
Rule-HTML-Section | CPMInteractionPortalWorkAreaWrapper | CPM-Portal | Yes | ||
Rule-HTML-Section | CPMInteractionTasks | PegaCA-Work-Interaction | Yes | Removed the busy indicator and old sections to display recents in the driver. These sections are replaced with a single section, CSInteractionCaseRecents. | The older sections need to be replaced with "CSInteractionCaseRecents". |
Rule-HTML-Section | CPMInteractionTasks | PegaCA-Work-Interaction-Research | Yes | Removed the busy indicator and old sections to display recents in the driver. These sections are replaced with a single section, CSInteractionCaseRecents. | The older sections need to be replaced with "CSInteractionCaseRecents". |
Rule-HTML-Section | CPMInteractionTasksWrapper | PegaCA-Work-Interaction | Yes | Updated the refresh conditions by removing the references to older data pages. Also, action sets for "Wrapup" have been updated. | Similar changes need to be done where D_CPMPortalContext.pyiD needs to be replaced with .pyID and D_CPMPortalContext.ThreadName with pxThread.pxThreadName. |
Rule-HTML-Section | CPMNewIncludes | Work- | Yes | ||
Rule-HTML-Section | CPMOpenSalesLeadInfoByContact | PegaCRM-Work-SFA-Lead | Yes | ||
Rule-HTML-Section | CPMOpenSalesLeadInfoByContact | Work- | Yes | ||
Rule-HTML-Section | CPMOpenSalesLeadInfoByOrg | PegaCRM-Work-SFA-Lead | Yes | ||
Rule-HTML-Section | CPMOpenSalesLeadInfoByOrg | Work- | Yes | ||
Rule-HTML-Section | CPMOpenSalesOpportunityByContact | PegaCRM-Work-SFA-Opportunity | Yes | ||
Rule-HTML-Section | CPMOpenSalesOpportunityByContact | Work- | Yes | ||
Rule-HTML-Section | CPMOpenServiceCaseItems | PegaCA-Work | Yes | ||
Rule-HTML-Section | CPMOpenServiceCaseItemsByAccount | Work- | Yes | ||
Rule-HTML-Section | CPMOpenServiceCaseItemsByBU | PegaCA-Work | Yes | ||
Rule-HTML-Section | CPMOpenServiceCaseItemsHeader | Work- | Yes | ||
Rule-HTML-Section | CPMOpenServiceItemInfo | Work- | Yes | ||
Rule-HTML-Section | CPMOpenServiceItemInfoByBU | Work- | Yes | ||
Rule-HTML-Section | CPMOpenServiceItemInfoByContact | Work- | Yes | ||
Rule-HTML-Section | CPMPerformIncludes | PegaCA-Work-CobrowsingSession | Yes | ||
Rule-HTML-Section | CPMPerformIncludes | PegaCA-Work-Interaction | Yes | ||
Rule-HTML-Section | CPMPerformIncludes | PegaCA-Work-Interaction-Chat | Yes | ||
Rule-HTML-Section | CPMPerformIncludes | PegaCA-Work-Interaction-InCorr | Yes | ||
Rule-HTML-Section | CPMPerformIncludes | Work- | Yes | ||
Rule-HTML-Section | CPMPerformIncludesTasks | PegaCA-Work-Interaction | Yes | ||
Rule-HTML-Section | CPMRecentInteractionInfoWithType | PegaCA-Work-Interaction | Yes | ||
Rule-HTML-Section | CPMRecentInteractionsByAccount | PegaCA-Work | Yes | ||
Rule-HTML-Section | CPMRecentInteractionsByBU | PegaCA-Work | Yes | ||
Rule-HTML-Section | CPMRecentInteractionsByContact | PegaCA-Work | Yes | ||
Rule-HTML-Section | CPMRestoreServiceCases | PegaCA-Work-Interaction | Final | ||
Rule-HTML-Section | CPMReviewDriverWrapper | Work- | Yes | ||
Rule-HTML-Section | CPMReviewIncludes | PegaCA-Work-Interaction | Yes | ||
Rule-HTML-Section | CPMReviewIncludes | Work- | Yes | ||
Rule-HTML-Section | CPMShowGeneralModeTasks | PegaCA-Work-Interaction | Yes | ||
Rule-HTML-Section | CPMTakeActionMenu_GridLayoutOuter | PegaCA-Work-Interaction | Yes | CSDisplayCompletedTasks. | CSDisplayCompletedTasks. |
Rule-HTML-Section | CPMTransactions | PegaCA-Work | Yes | ||
Rule-HTML-Section | CPMUserWorkList | CPM-Portal | Yes | ||
Rule-HTML-Section | CSDisplayCompletedTasks | Rule-PegaCA-Intent-Task | Yes | CSDisplayInProgressCases. | CSDisplayInProgressCases. |
Rule-HTML-Section | CSDisplayInProgressCases | Rule-PegaCA-Intent-Task | Yes | This replaces the older section "CPMCompletedTasks" to display completed tasks. | |
Rule-HTML-Section | CSDisplayQueuedTasks | Embed-PegaCA-IntentCategory | Yes | This replaces the older section "CPMCompletedTasks" to display completed tasks. | |
Rule-HTML-Section | CSDisplayQueuedTasks | Rule-PegaCA-Intent-Task | Yes | This replaces the older section "CPMServiceCaseRecents" to display completed tasks. | |
Rule-HTML-Section | CSFetchCurrentInteractionID | @baseclass | Yes | ||
Rule-HTML-Section | CSInteractionCaseRecents | PegaCA-Work-Interaction | Yes | A new section to hold all recents in the driver area of an interaction. | |
Rule-HTML-Section | CSOffer | Int-PegaCDH-Container-Offer | Yes | Updated the action sets to suit the Ajax container infra by passing required params, such as target to creatework API. | Similar changes need to be done. |
Rule-HTML-Section | CSRightPaneController | @baseclass | Yes | ||
Rule-HTML-Section | CSSuggestionsWrapper | PegaCA-Work-Interaction | Yes | This holds the suggestions. | |
Rule-HTML-Section | CSWorkAreaController | @baseclass | Yes | ||
Rule-HTML-Section | CorrCaseFeedWrapper | Work-Channel-Triage | Yes | ||
Rule-HTML-Section | CreateWorkUnderInteractionContext | PegaCA-Work-Interaction | Yes | ||
Rule-HTML-Section | InteractionPortalRightPaneWrapper | PegaCA-Work | Yes | ||
Rule-HTML-Section | InteractionTasksScroller | PegaCA-Work-Interaction | Yes | ||
Rule-HTML-Section | SearchHeader | PegaCA-Work | Yes | ||
Rule-HTML-Section | SocialLogWrapper | PegaCA-Work-Interaction-Social | Yes | ||
Rule-HTML-Section | SocialResponseActions | PegaFW-Data-Social | Yes | ||
Rule-HTML-Section | SocialResponseArea | PegaFW-Data-Social | Yes | ||
Rule-HTML-Section | SocialResponseTextArea | PegaFW-Data-Social | Yes | ||
Rule-HTML-Section | WrapupTimelineRowItem | Work- | Yes | ||
Rule-HTML-Section | pyCaseActionArea | PegaCA-Work-Interaction | Yes | ||
Rule-HTML-Section | pyCustomDCTabSection | @baseclass | Withdrawn | ||
Rule-File-Text | webwb Cs-style-helper css | Yes | |||
Rule-File-Text | webwb Pega_interaction_commonUtil js | Yes | |||
Rule-File-Text | webwb pega_cpm_IP_EventManager js | Final | Modified by removing the busy indicator scripts and also added functions that trigger the Ajax container request handling. | ||
Rule-Obj-When | CPMDialogsEnabled | @baseclass | Yes | ||
Rule-Obj-When | CPMDriverDialogsEnabled | Work- | Yes | ||
Rule-Obj-When | CPMInInteractionContext | @baseclass | Yes | Updated to suit the new Ajax container infra by removing the references to the older data pages and D_CPMPortalCOntext.pyID and replacing it with CurrentInteractionID. | Remove the references to old data pages and update D_CPMPortalContext.pyID to point to Primary.CurrentInteractionID. |
Rule-Obj-When | CPMIsHeadLessWrapUp | PegaCA-Work-Interaction | Yes | Updated references to D_CPMPortalContext.pyID to point to .pyID/CurrentInteractionID. | Update references to D_CPMPortalContext.pyID to point to .pyID/CurrentInteractionID. |
Rule-Obj-When | CPMIsWrapUpClicked | PegaCA-Work-Interaction | Yes | Updated references to D_CPMPortalContext.pyID to point to .pyID/CurrentInteractionID. | Update references of D_CPMPortalContext.pyID to point to .pyID/CurrentInteractionID. |
Rule-Obj-When | CPMNotInInteractionContext | @baseclass | Yes | Updated to suit the new Ajax container infra by removing the references to the older data pages and D_CPMPortalCOntext.pyID and replacing it with CurrentInteractionID. | Remove the references to the old data pages and update D_CPMPortalContext.pyID to point to Primary.CurrentInteractionID. |
Rule-Obj-When | CPMServiceCaseUrgencyIsHigh | Code-Pega-List | Yes | ||
Rule-Obj-When | CPMServiceCaseUrgencyIsLow | Code-Pega-List | Yes | ||
Rule-Obj-When | CPMServiceCaseUrgencyIsMedium | Code-Pega-List | Yes | ||
Rule-Obj-When | CSHasIntentSearchResults | PegaCA-Work-Interaction | Yes | Updated references to D_CPMPortalContext.pyID to point to .pyID/CurrentInteractionID. | Update references of D_CPMPortalContext.pyID to point to .pyID/CurrentInteractionID. |
Rule-Obj-When | CompareIntentTaskProperties | Rule-PegaCA-Intent-Task | Yes | ||
Rule-Obj-When | CompareIntentTaskPropertiesForNew | Rule-PegaCA-Intent-Task | Yes | ||
Rule-Obj-When | CompareIntentTaskPropertiesForOpen | Rule-PegaCA-Intent-Task | Yes | ||
Rule-Obj-When | HasAutoLaunchForSP | PegaCA-Work-Interaction | Yes | Updated to suit the new Ajax container infra by removing the references to older data pages and D_CPMPortalCOntext.pyID and replacing it with CurrentInteractionID. | Remove the references to the old data pages and update D_CPMPortalContext.pyID to point to Primary.CurrentInteractionID. |
Rule-Obj-When | HasCompletedTasks | PegaCA-Work-Interaction | Yes | Updated to suit the new Ajax container infra by removing the references to older data pages and D_CPMPortalCOntext.pyID and replacing it with CurrentInteractionID. | Remove the references to the old data pages and update D_CPMPortalContext.pyID to point to Primary.CurrentInteractionID. |
Rule-Obj-When | HasInProgressTasks | PegaCA-Work | Withdrawn | ||
Rule-Obj-When | HasInProgressTasks | Work- | Yes | Updated to suit the new Ajax container infra by removing the references to older data pages and D_CPMPortalCOntext.pyID and replacing it with CurrentInteractionID. | Remove the references to the old data pages and update D_CPMPortalContext.pyID to point to Primary.CurrentInteractionID. |
Rule-Obj-When | HasQueuedTasks | PegaCA-Work-Interaction | Yes | Updated to suit the new Ajax container infra by removing the references to the older data pages and D_CPMPortalCOntext.pyID and replacing it with CurrentInteractionID. | Remove the references to the old data pages and update D_CPMPortalContext.pyID to point to Primary.CurrentInteractionID. |
Rule-Obj-When | HasServiceCaseRecents | PegaCA-Work | Withdrawn | ||
Rule-Obj-When | HasServiceCaseRecents | PegaCA-Work-Interaction | Yes | Updated to suit the new Ajax container infra by removing the references to the older data pages and D_CPMPortalCOntext.pyID and replacing it with CurrentInteractionID. | Remove the references to the old data pages and update D_CPMPortalContext.pyID to point to Primary.CurrentInteractionID. |
Rule-Obj-When | HasServiceCaseRecents | Work- | Yes | Updated to suit the new Ajax container infra by removing the references to the older data pages and D_CPMPortalCOntext.pyID and replacing it with CurrentInteractionID. | Remove the references to old data pages and update D_CPMPortalContext.pyID to point to Primary.CurrentInteractionID. |
Rule-Obj-When | HasSuggestedTasks | PegaCA-Work-Interaction | Yes | Updated to suit the new Ajax container infra by removing the references to the older data pages and D_CPMPortalCOntext.pyID and replacing it with CurrentInteractionID. | Remove the references to the old data pages and update D_CPMPortalContext.pyID to point to Primary.CurrentInteractionID. |
Rule-Obj-When | HasSuggestedTasks | Work- | Yes | Updated to suit the new Ajax container infra by removing the references to the older data pages and D_CPMPortalCOntext.pyID and replacing it with CurrentInteractionID. | Remove the references to the old data pages and update D_CPMPortalContext.pyID to point to Primary.CurrentInteractionID. |
Rule-Obj-When | IsExpressHistoryVisible | PegaCA-Work | Yes | Updated to suit the new Ajax container infra by removing the references to the older data pages and D_CPMPortalCOntext.pyID and replacing it with CurrentInteractionID. | Remove the references to the old data pages and update D_CPMPortalContext.pyID to point to Primary.CurrentInteractionID. |
Rule-Obj-When | IsInteractionThreadInInteractionDriverFlow | Work- | Yes | Updated to suit the new Ajax container infra by removing the references to the older data pages and D_CPMPortalCOntext.pyID and replacing it with CurrentInteractionID. | Remove the references to old data pages and update D_CPMPortalContext.pyID to point to Primary.CurrentInteractionID. |
Rule-Obj-When | hasRightPane | PegaCA-Work | Yes | ||
Rule-Obj-When | pyEnableCustomTabHeaders | @baseclass | Yes | ||
Rule-File-Text | webwb ChatAgentEventHandler js | Final | |||
Rule-File-Text | webwb ChatConnection js | Final | |||
Rule-File-Text | webwb Pega_chat_agentConnection js | Final | |||
Rule-File-Text | webwb pega_chat_chatEventHandler js | Final | |||
Rule-File-Text | webwb pega_chat_chatEventHandlerXMPP js | Final | |||
Rule-File-Text | webwb • cpmchatsendevents • js | Final | |||
Rule-File-Text | webwb • strophe • js | Final | |||
Rule-File-Text | webwb • ChatEventHandlerForDC • js | Final | |||
Rule-PortalSkin | CSEndUser | Final | All customers must point their application to this skin or any skin that inherits from this skin. | ||
Rule-File-Text | cs-icons | Final | If a customer has any CSS override, it has to be kept inside an application-custom.css rule that will be shipped as an empty file from Pega Customer Service and pre-tagged to the CSEndUser skin. | ||
Rule-File-Text | CS-icon-fonts-helper-classes | Final | If a customer has any CSS override, it has to be kept inside an application-custom.css rule that will be shipped as an empty file from Pega Customer Service and pre-tagged to the CSEndUser skin. | ||
Rule-File-Text | Cs-style-helper | Final | If a customer has any CSS override, it has to be kept inside an application-custom.css rule that will be shipped as an empty file from Pega Customer Service and pre-tagged to the CSEndUser skin. | ||
Rule-File-Text | CTIEndUser-Delta | Final | If a customer has any CSS override, it has to be kept inside an application-custom.css rule that will be shipped as an empty file from Pega Customer Service and pre-tagged to the CSEndUser skin. | ||
Rule-PortalSkin | crmSkin | Final | All CRM Applications must inherit their skin from crmSkin. | ||
Rule-File-Text | CRM-UI-Container-Helper | Final | This is a utility helper CSS file and should remain final. If a customer wants to add more helper classes, they have to be attached to the application-custom.css file that is present inside the CSEndUser skin. | ||
Rule-File-Text | CRM-UI-Box-Model-Helper | Final | This is a utility helper CSS file and should remain final. If a customer wants to add more helper classes, they have to be attached to the application-custom.css file that is present inside the CSEndUser skin. | ||
Rule-File-Text | CRM-UI-DL-Helper | Final | This is a utility helper CSS file and should remain final. If a customer wants to add more helper classes, they have to be attached to the application-custom.css file that is present inside the CSEndUser skin. | ||
Rule-File-Text | CRM-UI-Grid-Helper | Final | This is a utility helper CSS file and should remain final. If a customer wants to add more helper classes, they have to be attached to the application-custom.css file that is present inside the CSEndUser skin. | ||
Rule-File-Text | CRM-UI-Icon-Helper | Final | This is a utility helper CSS file and should remain final. If a customer wants to add more helper classes, they have to be attached to the application-custom.css file that is present inside the CSEndUser skin. | ||
Rule-File-Text | CRM-UI-Control-Helper | Final | This is a utility helper CSS file and should remain final. If a customer wants to add more helper classes, they have to be attached to the application-custom.css file that is present inside the CSEndUser skin. | ||
Rule-File-Text | CRM-UI-Style-Helper | Final | This is a utility helper CSS file and should remain final. If a customer wants to add more helper classes, they have to be attached to the application-custom.css file that is present inside the CSEndUser skin. | ||
Rule-File-Text | CRM-UI-Font-Icons | Final | This is a utility helper CSS file and should remain final. If a customer wants to add more helper classes, they have to be attached to the application-custom.css file that is present inside the CSEndUser skin. | ||
Rule-File-Text | CRM-UI-Templates-Helper | Final | This is a utility helper CSS file and should remain final. If a customer wants to add more helper classes, they have to be attached to the application-custom.css file that is present inside the CSEndUser skin. | ||
Rule-File-Text | Pega_interaction_commonUtil | Final | |||
Rule-File-Text | pega_cpm_IP_EventManager | Final | |||
Rule-HTML-Section | CSWorkAreaController | Final | This section is newly added in version 8.1. This takes care of making the UI responsive across the portal. |
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