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American Express Overview

Updated on June 29, 2022

Pega Smart Dispute for Issuer supports end-to-end dispute processing of American Express. As part of American Express dispute processing, users of Pega Smart Dispute for Issuer can perform the following:

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  • Record and respond to inbound pre-compliance and compliance received from the Issuer after submitting the first chargeback and final chargeback.
  • Record and respond to outbound pre-compliance and compliance initiated by the Issuer. Issuers can receive and respond to inbound Pre-Arbitration and Arbitration records under specific circumstances when they violate the internal network regulations as defined by American Express.
  • Retrieval Requests through the network to receive documentation from Acquirers. The Issuer may have to request documentation from the Acquirer before a chargeback is filed.
  • Perform changes to process chargeback and set the representment details in both Pega Smart Dispute for Issuer and Pega Smart Dispute for Acquirer.
  • Initiate and process a final chargeback after receiving representment from the Acquirer.
  • Next topic Processing inbound Pre-Compliance and Compliance

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