Skip to main content

         This documentation site is for previous versions. Visit our new documentation site for current releases.      

This content has been archived and is no longer being updated.

Links may not function; however, this content may be relevant to outdated versions of the product.

Adding work queues to a team

Updated on April 5, 2022

To speed up case resolution, improve workload management in your application by adding work queues to your team. You can create multiple work queues that collect tasks for users of different areas of expertise, for example, a work queue that lists tasks for managers.

Before you begin: Create a team. For more information, see Creating a team.
When you create a new team, your application creates a default work queue for the team.
  1. In the header of App Studio, navigate to a portal that contains the My Teams widget.
  2. In the navigation pane, click My Teams.
  3. In the My Teams section, click the name of the team that you want to edit.
  4. In the Work queues section, click Add new.
  5. In the text field that appears, define a work queue:
    • To create a new work queue, enter the name of the work queue.
    • To add an existing work queue, press the Down arrow key, and then select a work queue.
  6. Optional: To add more work queues, repeat steps 4 and 5.

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us