Complete your Microjourney faster by providing collaboration tools for your application users, such as customer service representatives (CSRs). Through a transparent exchange of messages in an open discussion, CSRs can resolve cases faster and with better effect.Application users can collaborate by posting Pulse messages, maintaining spaces, and working on documents.
- Collaborating with users by using Pulse
Improve collaboration and conversation among users within a specific context, such as a case, by adding the Pulse collaboration gadget to your application. By sharing information in Pulse, users can work together to resolve their work more quickly.
- Collaborating with users by using spaces
By creating spaces, you gather users that are professionally connected within a single digital community, so that they can collaborate on specific areas of interest. When you restricting the discussion of certain topics to the users of a space, you can avoid broadcasting irrelevant messages to all users in your application. After joining a space, you can communicate with the members of the space by using Pulse.
- Collaborating on shared content by using documents
By creating documents, you enrich cases with data and ensure that users have sufficient information to work in a business process. To provide the most relevant content, users can create documents in an application, attach local files and files from remote repositories, and add external URLs. When you create a document, you can save time by sharing the file across multiple cases.