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For enhanced planning and understanding of your business processes, add participants to your Microjourney by creating personas. When you create personas, you group users by their responsibilities in a process, the channels that they can access, and the cases on which they work.For example, for a hiring process, you can create personas that represent a job candidate, an HR worker, and a manager.
When you create personas, you define metadata that represents the users of your application. By visualizing users, you can easily plan and communicate the development of your application.
- In the navigation pane of App Studio, click Users, and then click Personas.
- In the Personas header, click New.
- In the New persona window, in the Persona
name field, provide a descriptive name for your persona.
For example: Enter HR worker.
- Select an avatar to represent the persona.
- Optional: To provide more information about the persona, in the
Description field, enter additional text.
For example: For an HR worker, enter A user that processes job applications.
- Click Submit.
Result: Your application saves a new persona and adds it to the Personas landing page.
- Optional: To see which channels a persona uses to interact with case types in your application, on the Personas landing page, select the Include draft relationships check box.
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