To manage case work that needs to be completed within a specific period of time, create a task in Pulse and assign the task to other case users or to yourself. For example, you can assign a task to yourself as a reminder to upload address documents to a Car Loans case by the end of the day.

1. Open a case:
   • Search for the case.
   • Click on the case in the worklist or work queue on your dashboard.
2. Click PostTask.
3. Enter a name for the task.
4. In the Assignee field, press the Down Arrow key, and then select a user to assign the task.
5. In the Due date field, select the date and time by which the task should be completed.
6. Optional: In the Additional details box, enter more information about the task.
7. Click Create.

• Posting a message in Pulse
• Choosing a context for Pulse messages

• Collaborating with users by using Pulse