Post a message in Pulse to share information, for example, the status of a case, or to ask a question in a conversation thread.

1. Open a case:
   • Search for the case.
   • Click on the case in the worklist or work queue on your dashboard.
2. Add a message by performing the following actions:
   • To add a message for all case users, click PostPost
   • To add a message for specific case users, click PostPrivate post, press the Down Arrow key, and then select the message recipients.
     Note: All the users involved in a private conversation can add more users to the conversation by referencing them, but only the owner can remove users from the conversation.
   • To create and assign a task in Pulse, click PostTask. For more information, see Creating a task in Pulse.
3. Click Start a conversation, and then enter your message text.
4. Optional: Change the format or content of a message before you post the message in Pulse.
   For more information, see Enhance the format or content of your message.
5. Click Post.

• Replying to a message in Pulse
• Adding a reference in Pulse

• Collaborating with users by using Pulse