Skip to main content


         This documentation site is for previous versions. Visit our new documentation site for current releases.      
 

Adding a secondary manager to a team

Updated on November 15, 2021

Increase the visibility of your work by associating your team with more than one manager.

By default, each team has one manager who supervises the work of the team and can assign, transfer, or work on assignments in a case.

  1. In the navigation panel, click RecordsOrganizationWork Group.
  2. In the Work Group Name column, click the name of a team.
  3. If no operator IDs are listed in the Authorized Managers section, click Add item.
  4. In the Manager ID field, press the Down Arrow key, and then select an operator ID.
  5. Click Save.
Result: The secondary manager can access the team's work queue but cannot complete assignments or receive requests for approval.

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us