Skip to main content

         This documentation site is for previous versions. Visit our new documentation site for current releases.      

Tagging an existing message in Pulse

Updated on November 15, 2021

You can tag a message in Pulse to associate it with similar messages. By categorizing messages, you can help users find information that is required to resolve a case.

The following guidance applies to case messages, however, you can communicate in other contexts, such as a team or application. For more information, see Choosing a context for Pulse messages.
  1. Open a case:
    • Search for the case.
    • Click on the case in the worklist or work queue on your dashboard.
  2. Hover over a message.
  3. Click the Show more icon, and then click Add tag.
  4. Add a tag to the message.
    • To create a new tag, enter a unique name in the Add tag field.

    • To reuse a tag, press the Down Arrow key in the Add tag field, and then select a tag.

  5. Click Add.
  6. Click OK.

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us