Make your application more relevant to run-time users by providing meaningful data, such as personal and professional information. You can also define an organizational structure and assign skills and proficiency levels to users. As a result, reporting and routing capabilities in your application work more efficiently.

For example, you can add a telephone number to a user to provide immediate communication when necessary. You can also define a user as a fluent French speaker to ensure that your application can accurately route tasks that require a high level of French.