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Troubleshooting tools and techniques

Updated on May 31, 2022

Maintain good quality and health of your application by using troubleshooting tools and techniques that Pega Platform provides. You can view application metrics to locate any issues, and then fix them, so that you deliver top quality application.

  • Improving your compliance score

    Follow development best practices to improve your compliance score. By eliminating risks, such as custom code or degraded performance, you can improve quality and resolve issues before your application goes into production.

  • Unit testing individual rules

    An incorrect rule configuration in an application can cause delays in case processing. To avoid configuration errors such as incorrectly routed assignments, unit test individual rules as you develop them. To expedite future rules testing, you can create reusable test cases from the unit test.

  • Troubleshooting newly created rules

    If there are issues with copying a rule or data instance, see the following information for troubleshooting help.

  • Application debugging by using the Tracer tool

    To provide a top-quality experience for your software users, test and debug your applications by using the Tracer tool. You can test and debug multiple resources, for example, activities, data transforms, decision rules, service rules, parse rules, and processes. You can also troubleshoot offline-enabled applications from a browser by testing scripts when the application is running.

  • Clipboard tool

    Every connected Pega Platform requestor (including browser-based users, even unauthenticated guest users) has an associated temporary memory area on the server known as the clipboard. The clipboard has a hierarchical structure, consisting of nodes known as pages, most of which have a name and an associated class. Pages act as buffers or temporary copies of object instances (of that class) that are copied from, or might later be stored into, the Pega Platform database or another database.

  • Log files tool

    In the Log files tool, you can view or download the current log files on the server node that you currently access. Analyzing log files helps you make informed decision when you manage your applications, as well as identify any issues. As a result, you deliver an application that runs correctly and avoid exposing your users to errors.

  • My Alerts display

    You can view the current Alert log on the server node produced by your own requestor session by using the My Alerts display. Select Issues from the Dev Studio developer toolbar.

  • Viewing and resolving errors

    Errors appear if you save a form and the system detects one or more errors.

  • Viewing in-progress and completed wizards

    You can find all wizards that have been started on the All Wizards landing page. You can use this landing page to clean up incomplete wizards.

  • Creating connector simulators

    With the Connect Simulator functionality, test connect rules in flows and from data pages before the actual data source is implemented, or when it is not available.

  • The DateTime parse tester tool

    Use the Date/Time Parse Tester tool to test whether a text input matches the DateTime patterns used by Pega Platform, which are based directly on Java standards.

  • About the bulk Revalidate and Save tool

    You can force revalidation in bulk of selected rules or data instances of a single type.

  • Application Structure landing page

    The Application Structure landing page helps you to manage and understand the rulesets, rules, access groups, and operators that make up your Pega Platform application. Options on this page display referencing applications, allow you to invite collaborators to the development process, and provides access to other applications on the system (for operators with permission to do so).

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