Save time and standardize business workflow by automating business processes. You can create reusable case types and control case processes, ensure timely resolution of cases by implementing service-level agreements, and define relationship between cases. You can also provide relevant information for your businesses processes by managing case data.  

• Save time by reusing templates for your business processes. for more information, see Creating case types in Dev Studio, Creating case types in App Studio.
• Resolve cases on time by implementing service-level agreements. For more information, see Enforcing service-level agreements in Dev Studio, Enforcing service-level agreements in App Studio.