Links may not function; however, this content may be relevant to outdated versions of the product.
Adding instructions to assignments
Provide users with guidance on how to complete their tasks by adding instructions to assignments. When you add instructions for completing steps, you give users independence, and accelerate case resolution.
- In the navigation pane of App Studio, click Case types, and then click the case type that you want to open.
- In the Case life cycle section, click the step that you want to supplement with instructions, for example, Collect information.
- In the Step property panel, click the General tab.
- In the Instructions for user field, enter additional
information about the step.
For example: Enter your personal details. - Click Save.
Previous topic Configuring Directed Web Access Next topic Requesting approval from users