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Configuring a data model for a case

Updated on November 22, 2021

Configure a data model to define data that you want to use in a case. For example, to include a user's address of residence in a case, add an address value to the data model.

Before you begin: Create a case type. For more information, see Creating a top-level case type.
  1. In the navigation pane of App Studio, click Case types, and then click the case type that you want to open.
  2. On the Data model tab, click +Add field.
  3. Enter a value name.
  4. From the list, select a type of the value.
  5. Click Save.
  • Validating case data

    Validate the values of properties in a case to help users provide correct information when they create or save a case.

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