Create child case types to ensure that users of your application address all
elements of a complex business process before resolving the case. When you supplement your
business processes with child case types, you create dependencies that these case types
For example, you can create a case type that represents the review of
an accident claim, and then supplement the process with child case types that visualize the
estimating of vehicle damage and injuries. To resolve the Accident Claim case, a worker resolves
the Vehicle Damage and Injury cases first. Different workers can handle each child case in
parallel to resolve cases more efficiently.
- In the navigation pane of
App Studio, click Case types, and then click the case type that
you want to open.
- In the process in which you want to add a child case type, click Select., and then click
- In the Create case field, enter the name of the child case
- On the Step tab, in the Create the following
case list, select a type of a child case type that you want to create:
- To create a new child case type, select Create new case
type, , enter a unique name for the case type, and then click
- To reuse an existing case type, select the case type.
- Optional: To create more child case types, select Create multiple cases using a
list, and then go to step 4.
- Optional: To reuse information from another case, select the Transfer information to
new case check box, and then, in the Transfer
information window, select the information that you want to transfer:
- In the 'From' field column, select the source field that
stores the information that you want to transfer.
- In the 'To' field column, in the text box that appears,
enter the field in your child case where you want to use the information.
- Optional: To add mapped fields to the case type view, in the View
section, select the Add mapped fields to [case type view
name] view check box.
- Click OK.
- Click Save.