Links may not function; however, this content may be relevant to outdated versions of the product.
Creating temporary cases
To resolve unique cases that you do not intend to persist, and to save database resources, create a temporary case. For example, you can create a temporary case that tracks the delivery status of a package. This case is useful when customers want to know when their package arrives, but after the customer receives the package, you do not need to persist the case.
- In the navigation pane of App Studio, click Case types, and then click the case type that you want to open.
- In the case working area, click the Settings tab.
- In the navigation pane, click General.
- In the Behavior section, select the Create temporary case that is not saved until a 'Persist case' step is reached check box.
- Click Save.
Previous topic Overriding the locking strategy of a child case Next topic Configuring Pulse for case types