To resolve unique cases that you do not intend to persist, and to save database resources, create a temporary case. For example, you can create a temporary case that tracks the delivery status of a package. This case is useful when customers want to know when their package arrives, but after the customer receives the package, you do not need to persist the case.
- In the navigation pane of App Studio, click Case types, and then click the case type that you want to open.
- In the case working area, click the Settings tab.
- In the navigation pane, click General.
- In the Behavior section, select the Create temporary case that is not saved until a 'Persist case' step is reached check box.
- Click Save.