Speed up case search by enabling case tags. When users tag cases, they can filter
cases and Pulse messages to retrieve relevant information.
Uses can filter cases and messages in several ways, for example, by displaying only
the recently added or most frequently used tags. To find specific cases, users can also
apply precise tags instead of choosing default filters.
Result: At run time, users can add tags directly in the case
view.What to do next: To improve case search, ensure that users apply consistent
tagging by creating suggested tags. For more information, see Creating suggested tags for cases.
- In the navigation pane of
App Studio, click Case types, and then click the case type that
you want to open.
- In the case working area, click the Settings tab.
- In the settings navigation panel, click
- In the Tags section, select the Enable
tags check box.