Expand your Microjourney to take advantage of functionalities outside of your application, by connecting cases to external data sources. By enriching cases with external data, you can precisely cater to the needs of your customers, and resolve business cases more efficiently.

• Integrating a case with an external resource

  You can call an external resource, such as a robotic automation or another application, from a flow. By reusing the services that other resources provide, you can enhance your cases without having to maintain extra functionality in your application.

• Configuring external storage options for attachments

  Use external storage to attach content to a case or Pulse conversation.

• Storing case attachments using external storage

  You can configure your application to store case and Pulse attachments outside the Pega Platform database. By using external resources, you can upload large files without causing out-of-memory errors.