A shape in a flow represents a task that a user or application completes as part of a business process. By connecting different types of shapes in a flow, you can define the path that a case follows from creation to resolution.

The following table describes all supported flow shapes. Some shapes are not available for screen flows or flows that you update in the case life cycle instead of the Flow form.Note: Flow shapes of the Automations category are available only for flows that belong to a Work- class and its subclasses. If you configure a flow that belongs to a Data- or Rule- class, the number of available automation shapes is restricted.

Name	Description	Icon
Annotation	Adds notes or comments to the flow without affecting how the flow runs.
Approval	Routes a case to one or more reviewers, based on a user name, reporting structure, or authority matrix.
Assignment	Creates a task in a work queue or worklist so that a user can provide input to the flow.
Change Stage	Moves the case to a different stage in the life cycle.
Create case	Creates a top-level case or one or more child cases.
Decision	Evaluates an expression or calls a rule, such as a decision tree, to determine which step is next in the flow progression.
End	Designates the end of flow processing.
Load data page	Asynchronously starts loading a data page to reduce the time that a screen takes to load the data page.
Post to Pulse	Creates a message that is sent to the Pulse social stream.
Push Notification	Sends a notification to an iOS or Android mobile device to indicate that an action is required by the user.
Save Data Page	Saves the data in a savable data page to a system of record.
Send Email	Sends an email to one or more work parties.
Start	Designates the start of flow processing.
Subprocess	Calls another flow from the current flow.
Wait	Pauses an assignment for a specified length of time or until one or more cases reach a specific status.

• Types of processes

  The default method of creating processes is by adding steps when you define a case life cycle. To access advanced options and configurations, you can also build your processes by using flow shapes on a flow diagram.

• Types of assignments

  Each assignment in a flow has a type based on the standard activity that creates the assignment. You select a standard activity when you define the routing options for an assignment in a flow diagram or the life cycle of a case.

• Annotating a flow

  You can use the Annotation shape to add notes and comments to your flow. By documenting the functionality of a flow, you can share information with other developers.

• Keyboard shortcuts for flows

  You can use keyboard shortcuts in the Flow form. Using keyboard shortcuts makes creating flows easier and more efficient.

• Defining the case life cycle
• Creating a stand-alone process
• Creating unit test suites with AUT