Follow a case to receive notifications when users post messages to the case in Pulse. By actively monitoring cases, you can contribute to stakeholder discussions and help resolve cases more quickly.
- Log in to an end-user portal, for example, the Case Manager portal.
- Open a case:
- Search for the case.
- Click on the case in the worklist or work queue on your dashboard.
- In the header of the case, in the upper-right corner, click .
- Optional: To stop following the case, click Unfollow.