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Modifying case types

Updated on November 22, 2021

Modify your case types to reflect your unique business needs. For example, you can change a case type name, or delete a case type when you no longer need it.

  • Renaming case types

    Reflect changes to your business requirements by updating the name of a case type.

  • Reclassifying a case type

    Classify an existing case type as a child of another case type to save time and resources.

  • Deleting case types

    Delete a case type and all associated assets in your application to remove the records that you do not need anymore, for example, when the case type no longer meets your business requirements. You can also delete only the associated case instances, such as sample cases that you do not need after you finish development. Removing irrelevant assets saves you time and money through the efficient management of your database space.

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