Skip to main content

         This documentation site is for previous versions. Visit our new documentation site for current releases.      

This content has been archived and is no longer being updated.

Links may not function; however, this content may be relevant to outdated versions of the product.

Reclassifying a case type

Updated on November 22, 2021

Classify an existing case type as a child of another case type to save time and resources.

If you classify a top-level case type as a child case type, your application demotes the top-level case type, and then relocates dependencies from the demoted case type to the new top-level case type in the hierarchy.
  1. In the navigation pane, click Cases .
  2. Hover over a parent case type name and click options menu.
  3. Select Add a child case type.
  4. Click Existing case type.
  5. Select a case type from the list.
  6. Click Finish.

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us