Reopen a resolved case if users resolved the case prematurely or erroneously. After
reopening the case, you can process and resolve the case again.
Log in to an end-user portal, for example the Case Manager portal.
Find and open a resolved case that you want to reopen. You can locate a resolved case
by searching for it or by looking in your worklist or the Recents
list.
In the Tools section, click ActionsReopen.
For example: Reopening a resolved case
Result: The case status changes to Open and
the process that is defined in the pyFlowName property restarts. If the
case type does not use stages, you can see the case review form. If the case type uses stages,
the last stage reopens, which you can move to any stage.
For example, the following figure
shows a case with stages: that is reopen to the last stage; the case you can move to a
different stage:
A reopened case showing the last stage with an option to change to a different
stage
