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Shape icons in a flow

Updated on April 5, 2022

Shape icons in a flow give a visual indicator of how a shape is configured. You can use shape icons to quickly review the functionality of a flow without having to open the individual shapes.

Shapes in a flow support the following icons:

  • — One or more tickets are defined.

  • — A service-level agreement is defined.

  • — The assignment generates one or more notifications.

  • — The assignment is processed by someone other than the current user.

  • — The subprocess is configured as a spin-off flow that runs concurrently with the current flow.

  • — The case status is changed to a value with the New prefix when this shape is reached in the flow.

  • — The case status is changed to a value with the Open prefix when this shape is reached in the flow.

  • — The case status is changed to a value with the Pending prefix when this shape is reached in the flow.

  • — The case status is changed to a value with the Resolved prefix when this shape is reached in the flow.

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