Configuring a case resolution
Configure a resolution method in a stage to control the final status and processing that occurs when a case reaches the end of its life cycle.
For example, you can configure a Car insurance claim case type to have two possible resolution statuses: Resolved-MoneyDisbursedand Resolved-InvalidClaim. To reach the Resolved-MoneyDisbursed status, you configure the case flow to follow the primary stage sequence. To reach the Resolved-InvalidClaim status, you redirect the case flow to an alternate stage.- In the navigation pane of App Studio, click Case types, and then click the case type that you want to open.
- Click the stage at which you want to resolve the case.Typically, the last primary stage in the life cycle or an alternate stage resolves a case.
- In the Stage property pane, on the General tab, click Resolve the case.
- Optional: To change the default final status for the resolved case, select the new status:
- To use an existing status, in the Resolution status field, press the Down arrow key, and then select a status value.
- To create a new status, in the Resolution status field, enter a unique name by using the format Resolved-[your status name].
- Optional: To clean up dependencies when the current case reaches its resolution, specify the
cleanup scope:
- Optional: To delete any open assignments from the previous stages, select the Delete open assignments check box.
- Select the Resolve open child cases check box.If you clear the check box, the child cases continue their execution.
- Optional: To change the default final status for the resolved child cases, select the new
status:
- To use an existing status, in the Resolution status of child cases field, press the Down arrow key, and then select a status value.
- To create a new status, in the Resolution status of child cases field, enter a unique name by using the format Resolved-[your status name].
- Click Save.
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