Define a more structured work processing in your organization by creating
child case types. When you create a child case type, you define a set of actions that
are dependent on the main business process, and that users need to complete before the
parent case type reaches a resolution. As a result, you avoid creating long and complex
case types and you deliver more granular and flexible applications that are easier to
For example, a process of hiring an employee for a managerial
position might require more complex and longer background check. By defining the background
check as a child case type, you have the possibility to reuse this business scenario in only
the relevant circumstances. A case of hiring a manager can reach a resolution only after the
child case of running a background check completes.
Before you begin: Create a parent case type. For more information, see Creating a top-level case type.Note: Creating case type hierarchy in Dev Studio is suitable for
advanced developers. To take advantage of low-code tools, create child case types in
App Studio. For more information, see Creating a child case type.
What to do next: Populate your case types with actions that advance your
business processes closer towards a resolution. For more information, see Case life cycle elements.
- In the navigation pane of Dev Studio, click Case types.
- Hover over the name of a case type, and then click .
- In the Add case type dialog box, define the case type that
you want to use:
- To create a new case type, select New case type,
and then, in the Name field, enter a label for your
- To reuse an existing case type, select Existing case
type, and then, in the Select an existing case
type to add as a child list, select a case type that you
want to use.
- Optional: If you create a new case type, to define resources that your case type can
access by using class inheritance, expand the Advanced
- To change the parent class from which your case type directly inherits
resources, in the Derives from (Directed) field,
enter a new class.
- To change the class from which your case type inherits resources by
using the class name structure, in the Derives from
(Pattern) list, select a new class.
- To change the ruleset or the ruleset version to store your new case
type, in the Ruleset and Ruleset
version lists, select the new values.
- Click Submit.