Ensure that users can find relevant cases by providing suggested tags. When
users apply consistent tagging in cases and Pulse messages, they faster obtain information
that they need.
Define suggested tags so that users can select them from a list
when they tag a case instead of typing tags.
Before you begin: Enable case tags. For more information, see Enabling case tags.
Result: At run time, when users tag a case, they can select suggested
tags instead of typing them.
- In the navigation pane of
App Studio, click Case types, and then click the case type that
you want to open.
- In the case working area, click the Settings tab.
- In the settings navigation panel, click Collaboration.
- In the Tags section, in the Configure tags
window, enter a tag that you want to create as a suggested tag, and then click
Add.For example: case_update or finances.
- Click Save.