Use the following techniques to define entrance criteria for a stage:
- Setting required attachments for stage entry
Maximize efficiency and speed up the case resolution process by verifying that the user provides required, relevant documentation and correspondence before a case enters the next stage.
- Validating field values for stage entry
Ensure that a case contains relevant data before it enters a specific stage by validating the field values that users provide. By validating field values for a stage entry, you prevent the case from proceeding to the next stage without the relevant information. If the value that the user enters into a form at run time meets the condition in a validate rule, the application displays an error message.