To reach wider audiences, ensure that users of your application can create
cases also outside Pega Platform by enabling cases for creation
through web and chat channels. As a result, you help your customers reach their business
goals in various scenarios that include different channels and flexibility of
For example, when you enable a Book a flight case type for a
creation through a web channel, a customer can start a new case to buy a flight ticket
directly through a website or a chat instead of logging to an application.
- In the navigation pane of
App Studio, click Case types, and then click the case type that
you want to open.
- Click the Settings tab, and then open the
- In the Availability section, select the Show in
'New' menu check box.
- Click Save.