Sending confirmations of completed assignments
Inform users about completion of assignments by sending confirmation notes.
Case workers, such as customer service representatives, receive confirmation notes when they complete an assignment and an application routes the assignment to another worker, or when a case moves to the next step in the life cycle.- In the navigation pane of Dev Studio, click Case types, and then click the case type that you want to open.
- In the Case life cycle section, in the process that you want to edit, click Configure process.
- In the flow canvas, double-click the assignment for which you want to add a notification.
- In the Advanced section, click Assignment details.
- In the Confirmation note field, press the Down arrow key, and
then select the name of a field value that contains a message.
As a best practice, create confirmation notes that reflect the assignment instructions.
- Click Submit.
- Click Save.
Previous topic Sending push notifications about case events Next topic Sending custom notifications about new assignments