Shapes in a flow support the following icons:

• — One or more tickets are defined.

• — A service-level agreement is defined.

• — The assignment generates one or more notifications.

• — The assignment is processed by someone other than the current user.

• — The subprocess is configured as a spin-off flow that runs concurrently with the current flow.

• — The case status is changed to a value with the New prefix when this shape is reached in the flow.

• — The case status is changed to a value with the Open prefix when this shape is reached in the flow.

• — The case status is changed to a value with the Pending prefix when this shape is reached in the flow.

• — The case status is changed to a value with the Resolved prefix when this shape is reached in the flow.