- In the navigation pane of App Studio, click Case types, and then click the case type that you want to open.
- In the case working area, click the Settings tab.
- In the settings properties panel, click General.
- In the Behavior section, select the Skip 'Create' view when users create a new case check box.
- Click Save.
The Create dynamic view displays all fields that your application associates with the case data model. The application starts processing a case after users, such as customers, complete the fields in the Create dynamic view. When you need to display the fields in two columns, or when the data model contains fields that only customer service representatives use, you can customize the Create dynamic view.