Adding additional configuration to a subprocess
Provide access to relevant resources, such as properties or rules, that are outside your current case type by changing the scope of a subprocess in the case type. As a result, you ensure that users can access information that is necessary to successfully resolve their business processes even if the resolution requires data from another case.
For example, a customer service representative (CSR) can resolve a complaint about hotel service by using information that a customer provided while booking a hotel room.- In the navigation pane of Dev Studio, click Case types, and then click the case type that you want to open.
- In the Case life cycle section, in the header of a process that contains a subprocess, click Configure process.
- On the toolbar, click Open process.
- On the Diagram tab of the flow form, open the property dialog box by double-clicking the Subprocess shape.
- In the Subprocess details section, in the Define
flow field, select a working context for the subprocess:
Choices Actions The subprocess works on a current case Select On current page. The subprocess works on a specific case - Select On specific work item.
- In the Work property field, enter a property reference in the current work item that identifies the key of the subprocess work item.
- In the Class field, enter the class of the subprocess work item.
- Optional: To specify a clipboard page that holds the subprocess work item, in the
Page name, enter the clipboard page name.
The subprocess works on an embedded page - Select On embedded page.
- In the Page property field, enter a reference to the property of mode Page, Page List, or Page Group that holds the embedded page.
- In the Class field, enter the class of the embedded page.
- In the Flow name field, enter a name of the process that
includes the subprocess for which you provide additional configurations.By default, the system autpopulates this field with the name of the current process.
- Optional: To display a message in the audit trail of the subprocess, in the Audit note field, enter a rule that stores the audit note that you want to include.
- Optional: To allow the parent flow to continue processing without waiting for this subprocess to return, select the Spinoff flow check box.
- Optional: To provide a link to the subprocess in the breadcrumb trail navigation, select the
Enable navigation link check box, and then configure additional
navigation options:
- To enable users to get back to the subprocess after the case moves forward, select the Only allow navigating back to this step check box.
- To enable post-processing or validation when users navigate back from the subprocess in the breadcrumb trail, select the Perform post-processing when navigating away from step check box.
- To allow users to return to the entry points in the subprocess, select the Subprocess has navigation links check box.
- Click Submit.
- Click Save.
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