Provide users with guidance on how to complete their tasks by adding instructions to assignments. When you add instructions for completing steps, you give users independence, and accelerate case resolution.
- In the navigation pane of App Studio, click Case types, and then click the case type that you want to open.
- In the Case life cycle section, click the step that you want to supplement with instructions, for example, Collect information.
- In the Step property panel, click the General tab.
- In the Instructions for user field, enter additional
information about the step.
For example: Enter personal details.
- Click Save.