Support your business process events that do not require a run-time order
by adding a parallel process to a stage. Parallel processing speeds up case resolution
as different case workers can complete parallel processes simultaneously.
example, if your business goal is to review a job candidate, you can create two parallel
processes: one for conducting a job interview, and one for reviewing documents that the
candidate provides. A hiring manager can interview the candidate, while an HR worker reviews
In the navigation pane of
App Studio, click Case types, and then click the case type that
you want to open.
On the Workflow tab, click Life
In the Case life cycle section, hover over a stage, and
then add a process:
To add a new process, click MoreAdd parallel processNew process.
To add a new multistep form, click MoreAdd parallel processNew multistep form.
to reuse an existing process, click MoreAdd parallel process, and then select the process in the list.
In the text field, replace the default process label with a descriptive
Result: At run time, the process starts when a case enters the
stage.For example: The following figure shows a stage that includes two parallel processes. A hiring
manager can conduct a job interview while an HR worker reviews documents.What to do next: Add meaningful tasks to your parallel process by adding
steps. For more information, see Steps in a case life cycle.