Configure a resolution method in a stage to control the final status and
processing that occurs when a case reaches the end of its life cycle.
you can configure a Loan request case type to have two possible resolution statuses:
Resolved-InvalidClaim. To reach the
Resolved-MoneyDisbursed status, you configure the case to follow
the primary stage sequence. To reach the Resolved-InvalidClaim
status, you redirect the case to an alternate stage.
In the navigation pane of
App Studio, click Case types, and then click the case type that
you want to open.
Click the stage at which you want to resolve the case.
Typically, the last primary stage in the life cycle or an alternate stage resolves a
In the Stage property pane, on the General
tab, click Resolve the case.
Optional: To change the default final status for the resolved case, select the new status:
To use an existing status, in the Resolution status field,
press the Down arrow key, and then select a status value.
To create a new status, in the Resolution status field,
enter a unique name by using the format Resolved-[your status
For example: Enter Resolved-MoneyDisbursed.
Optional: To clean up dependencies when the current case reaches its resolution, specify the
Optional: To delete any open assignments from the previous stages, select the
Delete open assignments check box.
Select the Resolve open child cases check box.
If you clear the check box, the child cases continue their execution.
Optional: To change the default final status for the resolved child cases, select the new
To use an existing status, in the Resolution status of child
cases field, press the Down arrow key, and then select a status
To create a new status, in the Resolution status of child
cases field, enter a unique name by using the format
Resolved-[your status name].
For example: Enter Resolved-Withdrawn.
Result: When all steps in the stage reach completion, the case and its
open child cases change status to the new values. By default, when a case reaches its
resolution, the current case is set to Resolved-Completed, and
open child cases are set to Resolved-Unspecified.For example: The following figure shows details of a resolved case with a status