Creating suggested tags for cases
Improve case search and ensure that users apply consistent tagging by creating suggested tags. When users apply consistent tagging in cases, they obtain information that they need faster. By defining sets of suggested tags you shorten case processing time as users can select tags from a list when they tag a case instead of typing tags manually.
For applications that you build with the traditional Theme UI-Kit, see Creating suggested tags for cases.
- Ensure that your application can use Cosmos React UI for landing pages (Theme Cosmos). For more information, see Enabling Cosmos React UI for landing pages.
- Enable case tags. For more information, see Enabling case tags.
- In the navigation pane of App Studio, click Case types, and then click the case type that you want to open.
- Click the Settings tab, and then, in the navigation pane, click Collaboration.
- In the Tags section, in the Configure tags
field, enter a tag that you want to create as a suggested tag, and then click
Add.
Note: Tags cannot contain spaces and are limited to 64 characters. Tags can use underscores, so a tag with multiple words can be written as customer_satisfaction.
For example: The following figure shows tags that are now in the list of suggested tags for every case in a given case type: Suggested tags for a case type 
- Optional: To remove a tag from the list of default tags associated with a case type, click Remove next to the tag.
- Click Save.
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