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Dashboard management

Updated on December 1, 2021

Applicable to Hybrid mode applications

You can increase the productivity of your team by configuring a dashboard that consolidates and presents relevant data in the most convenient form. For example, you can design a workspace that includes a number of reports that help managers oversee work by displaying case status, sales data, and burndown report widgets.

At run time, end users can personalize their dashboard instance to adapt information display to their specific preference and interact with data in the most convenient way.

Note: Dashboards are available in applications that use Theme UI-Kit or Theme Cosmos. For more information, see Hybrid mode. For applications that you build with the traditional Theme UI-Kit, see Configuring your dashboard.
By default, Pega Platform uses role-based interfaces, which includes a dashboard tailored to a role. For example, when a user with the Manager role signs in to a Pega Platform application, the user is presented with a dashboard that is tailored to include information necessary to manage the users who complete the work.

The developer can configure the dashboard, which is available as a custom page in an application, for a role by publishing changes to the default dashboard. For example, the manager might see the number of open cases and overdue assignments, to better manage the workload of their direct reports. Then, end users can access the published default dashboard that is assigned to their role.

The end user can personalize their dashboard by switching templates and adding or removing widgets from slots. A template defines the layout of a dashboard and divides the workspace into slots. Slots are containers for one or more widgets, which are elements of the user interface that consolidate summary information and Key Performance Indicators (KPIs) from different sources and present it in an actionable format. If end users personalize a dashboard, changes that developers publish to a default dashboard do not override or reset the personalized dashboard of the end users.

For example: For example, the following figure shows the Two up dashboard template, which divides the workspace into three main regions. The upper part of the screen is divided into two slots, which hold the Pulse widget and the Items I follow widget. The lower part of the screen comprises a single, full-width column region with the Worklist widget:
The Two up template with three slots, which can hold numerous widgets
The Two up template with three slots that can hold multiple widgets.
Pega Platform provides various templates that allow developers and end users to customize their dashboard, including which widgets to view in which slots. The provided templates have different numbers with slots in different orientations.
Dashboard templates
Dashboard templates that define the location of slots for widgets.

Changing the dashboard template

Find basic information that you need more efficiently by organizing your dashboard layout in a comprehensive and transparent way. Dashboards that offer quick access to information that is necessary for a particular role can help increase productivity.

For example, in sales operations, the manager role needs a more comprehensive dashboard to accommodate more data tracking tools than a sales representative, who might benefit from trimming down a too-elaborate dashboard.
Before you begin: Ensure that your application can use Theme Cosmos. For more information, see Hybrid mode. For applications that you build with the traditional Theme UI-Kit, see Changing your dashboard layout.
  1. Log in to an end-user portal, for example, the User Portal.
  2. In the navigation menu of your application, click Dashboard.
  3. In the upper-right corner of your workspace, click the Personalize the dashboard icon.
  4. In the Edit dashboard pane, click Switch template.
  5. In the Select a template modal dialog box, select the template that you want to use.
  6. Click Publish.

Adding a widget to your dashboard

Increase the productivity of your team by personalizing the dashboard with widgets that display relevant information, such as charts or shortcuts to reports and frequently used resources.

For example, you can design a workspace that includes a widget for frequently used reports to help managers save time and oversee their projects.
Before you begin: Ensure that your application can use Theme Cosmos. For more information, see Hybrid mode. For applications that you build with the traditional Theme UI-Kit, see Adding a widget to your dashboard.
  1. In the navigation menu of your application, click Dashboard.
  2. In the upper-right corner of the work space, click the Personalize the dashboard icon.
  3. In the Edit dashboard pane, choose a widget:
    1. In the slot where you want to position the widget, click Add widget(s).
    2. In the Add widgets to slot modal dialog box, select one or more widgets that you want to add to the slot, and then click Add selected.
      For example: Click Report widget, which you can configure to provide you with quick access to selected reports from your application and display that data as a grid or a chart.
      Case volume report, selected within Report widget
      Report widget presenting the selected report with case volume.
      Result: The new widget appears at the bottom of the slot.
    3. Optional: To change the position of the widget in the work area, drag the widget into a new position or a different slot by following the guide markers that are displayed on the screen.
    4. Optional: To remove any of the widgets, click the Delete this widget icon.
  4. In the work area, hover over the newly added widget, and then determine whether there are additional options to configure:
    ChoicesActions
    Click to edit message on hover
    1. Click the widget.
    2. In the Edit dashboard pane, edit the widget with the configuration controls.
    3. Click Save.
    4. Click Publish.
    No options message on hoverClick Publish.

Dashboard widgets

A dashboard widget displays operational information about your application and key performance indicators, such as the number of assigned items or the average time to resolve a case. By personalizing your dashboard with widgets that are relevant to your role, you can increase productivity.

The following table lists the widgets that you can add to your dashboard in a Theme Cosmos application:

WidgetDescriptionConfigurable
Case lifecycleDisplays the stages and steps for each case type in your application.No
Case Manager shortcutsProvides shortcuts to the Reports and Get next work items.No
Cases entered by meDisplays all cases that you create.No
Case statusRenders a pie chart that breaks down cases by stage.No
Connected AppsDisplays a list of third-party apps and their connection status. You can also connect and disconnect apps from a service provider.No
My CasesDisplays all open cases to which you are a party.

Options include changing the title of the widget and the visibility of the Quick Create option.

Yes
Nearby CasesDisplays cases within a maximum radius of 50 miles from your current location.

Options include selecting the case type and the Location property.

Yes
RecentsDisplays a list of cases that you recently updated or opened.No
Team membersDisplays the users in your work group and the number of their open assignments.No
TeamsDisplays a list of teams within your work group.No
Work queuesDisplays a list of work queues in your application.No
WorklistDisplays a list of work items that are assigned to you.

Options include changing the source of the list to a specific work queue or work group.

Yes
Data Imports - In-progressDisplays the details of currently running data imports.No
Data Imports - Recently completedDisplays the details of recently completed data imports.No
Achievement TrackerDisplays badges that you receive by accomplishing specific tasks in the product.No
Google MapsDisplays a map that shows your current location and open assignments.

Options include selecting an automatic or fixed height for the map.

Yes
Welcome to Pega ExpressDisplays introductory information about the product and an overview video.No
Welcome to Case ManagerDisplays introductory information about the portal and an overview video.No
Manage ChangeDisplays data types that are delegated to you by a manager.

Options include setting the visibility of the widget title.

Yes
Recent reportsDisplays a list of reports that you ran recently.

Click a report title to view the result data.

No
Report widgetDisplays the results of a specific report.

Options include setting a report category and name.

Yes
Pulse Activity FeedDisplays the Pulse activity gadget that displays Pulse posts made by the user.No
  • Previous topic Creating suggested tags for cases
  • Next topic Best practices for managing interactions between parent and child cases

Related articles

Creating a team

Tags

Pega Platform 8.6 Case Management

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