Applicable to Hybrid mode applications
By enabling users to tag cases at run time, you speed up case search. When
users use tags to filter cases, they retrieve relevant information
Users can filter cases in several ways, for example, by displaying only
the recently added or most frequently used tags. To find specific cases, users can also
apply precise tags instead of choosing default filters. For more information, see Filtering tagged cases
.Note: Only UI Kit and
Theme Cosmos applications support the tagging of cases. Applications
that you build in Cosmos React do not support this feature in
Pega Platform version 8.6. For more information, see UI architecture comparison,
Feature limitations in Cosmos React and Cosmos React.
For applications that you build with the
traditional UI Kit, see Enabling case tags.
Before you begin: Ensure that your application can use Theme Cosmos. For more information, see Enabling hybrid mode.
Result: At run time, users can add tags directly in the case
view.What to do next: To improve case search, ensure that users apply consistent
tagging by creating suggested tags. For more information, see Creating suggested tags for cases.
- In the navigation pane of
App Studio, click Case types, and then click the case type that
you want to open.
- Click the Settings tab, and then, in the navigation
pane, click Collaboration.
- In the Tags section, select the Enable