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Enabling users to transfer an assignment

Updated on March 29, 2022
Applicable to Hybrid mode applications

By adding the pyTransferAssignment flow action to the assignment shape in your process, you enable end users to transfer assignments at run time, which can speed up case processing and support selection of the most competent worker to resolve a particular case.

Before you begin: Ensure that your application can use Cosmos React UI for landing pages. For more information, see Enabling hybrid mode. For applications without Cosmos React, see Transferring an assignment.

The pyTransferAssignment flow action enables users to manually reassign an assignment to another operator, a reporting manager, work queue, work group, or work group manager. After a transfer, the assignment appears in the worklist of the new assignee.

  1. In the navigation pane of Dev Studio, click App.
  2. On the Classes tab, expand the case type in which you want to edit the assignment, and then click ProcessFlow.
  3. Click the name of the flow that you want to modify.
    Note: You can modify any flow apart from the flow for the Create stage.
  4. In the Flow form, on the Diagram tab, double-click an assignment.
  5. In the Assignment properties dialog box, in the Advanced section, in the Local action list, select pyTransferAssignment.
  6. Click Submit.
  7. Click Save.

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