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Extension points and supporting rules for attachments

Updated on March 29, 2022

You can use extension points, system settings, and standard rules to customize the processing that occurs when you add an attachment to a case. For example, you can scan an attachment for viruses.

The following rules support attachments in a case:

An activity that you can override to integrate your application with an external virus-checking module, such as a Java routine or Windows DDL file.
A flow action that you can add to a process so that users can open and edit file attachments in a case. When you submit the form for this flow action, your application creates a new version of the attachment.
An attribute that you can set in the prconfig.xml file to change the default size limit of 1 GB for attachments.
The default table in the database that you can query to retrieve case attachments. You can also store case attachments in external CMIS systems or web storage providers.
An activity that you can override to customize attachment download.
A when rule that you can override and save to your ruleset to enable or disable linking attachments from a Pulse post to a case.

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