Shape icons in a process
Shape icons in a process are a visual indicator of a shape's configuration and current processing. You can use shape icons to quickly review the functionality and progress of a process without having to open the individual shapes.
For example, you can view which assignments have corresponding tickets, or if an assignment generates any notifications.You can view shape icons on assignments when you edit your process in a flow diagram. Shapes in a process support the following icons:
| Icon | Description |
 | The assignment has one or more corresponding tickets. By creating a ticket, you
can jump to a specific assignment in a process and skip a part of the processing.
For example, a user can skip assignments to provide the personal details of their
spouse if they select an option that they are single in one of the previous
assignments. For more information, see Creating a ticket. |
 | The assignment includes a service-level agreement (SLA). For example, you can
define a deadline of three business days to resolve an assignment. For more information, see Setting service-level agreements (SLAs) for stages, processes, and steps. |
 | The assignment generates one or more notifications. For example, you can notify interested stakeholders about the progress of a case. |
 | The assignment includes routing configurations. For example, an application can
route an assignment to a current user or a work queue that a group of users can
access. For more information, see Assigning tasks to users. |
 | A spin-off subprocess runs simultaneously with the current process. The current
process can end without completing the spin-off subprocess first. For example, an
office worker can work on a spin-off subprocess of granting a new hire a parking
spot in parallel to a main onboarding process. For more information, see Adding additional configuration to a subprocess. |
 | When a case reaches an assignment, the case status changes to a value that
includes the New prefix. For example, when a customer
submits a new case and the case status changes to
New-Ready. For more information, see Changing case statuses. |
 | When a case reaches an assignment, the case status changes to a value that
includes the Open prefix. For example, when an
application routes a case to a user for processing and the case status changes to
Open-InProgress. For more information, see Changing case statuses. |
 | When a case reaches an assignment, the case status changes to a value that
includes the Pending prefix. For example, when an
application routes a case to a manager for approval and the case status changes to
Pending-Approval. For more information, see Changing case statuses. |
 | When a case reaches an assignment, the case status changes to a value that
includes the Resolved prefix. For example, when
processing of a loan request ends and results in granting of the requested money,
the case status changes to Resolved-LoanGranted. For more information, see Changing case statuses. |
- The application routes the Verify education assignment and the case changes status to Open-InProgress.
- A specific user processes the Verify work experience assignment, which includes an SLA.
- Simultaneously, a spin-off subprocess named Check social security starts. Currently, the subprocess does not include defined routing.
- After the user completes the Verify work experience assignment, the case moves to the Prepare for approval assignment and routes the assignment according to a defined configuration. Additionally, the application sends a notification.
- The End shape in the process includes a ticket. If a use case does not require a background check process, an application can skip the process and move straight to the End shape with the ticket.
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