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Tracking case workers based on geolocation data

Updated on March 29, 2022

Record the location of users who work on specific assignments by enabling location tracking for case types. For example, enable location tracking in tasks for service employees in the field so that dispatchers can more effectively assign work to the employees based on their current location.

Before you begin: Prepare for using the geolocation tracking feature in your application:
Note: Only standard Pega Platform applications support geolocation tracking. Applications that you build on Cosmos React do not support this feature.
  1. In the navigation pane of App Studio, click Case types, and then click the case type that you want to open.
  2. Click the Settings tab.
  3. Click General.
  4. Select the Enable geolocation tracking check box.
  5. Click Save.
What to do next: When you start processing an assignment, accept a browser prompt to permit location tracking.

If you dismiss the prompt, the geolocation tracking feature might not work. You can display the prompt again by refreshing your browser window.

  • Disabling geolocation tracking

    Disable geolocation tracking in case types in which it is not necessary to track the location of a case worker in the audit trail of a case. For example, you can turn off tracking for all Auto Loan cases because they are processed in the same office.

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