Users want to create or update cases, or run flow actions on multiple cases. One of several problems prevents users from processing cases.

1. Associate a role with your access group that grants you the Work-.PerformBulk privilege. For more information, see Granting privileges to an access role.
2. Refresh your browser session.

1. Hover over the Lock icon in the list of cases to see the name of the user who currently has the case open.
2. Contact the user to coordinate an appropriate time for you to bulk process the case.
3. After the user releases the lock, click Update to refresh the list.

1. Hover over the failed status to view an error message.
2. Follow the instructions in the error message to resolve the issue.
3. Rerun the bulk action.

1. In the navigation pane of Dev Studio, click Records.
2. Expand the SysAdmin category, and then click Agents.
3. In the list of agents on your node, click the Pega-ProCom agent.
4. On the Schedule tab, in the Scheduled Agents list, add the AgentBulkProcessing activity, and then select the Enabled check box for this activity.
5. In the Agent-Wide Settings section, select the Enable this agent check box.
6. Click Save.

1. In the header of Dev Studio, click ConfigureCase ManagementToolsWork AdminWorklist Assignment Errors.
2. In the Assignments with errors window, review the list of problem assignments and their corresponding error messages to determine which errors you can clear.

Some flow actions support background processing, which can help you complete your work faster when you run a flow action for many cases. As a result, an agent queues each request and sends you an email when processing finishes. For more information, see Queue processor rules.

1. Ensure that the Default email account is correctly configured in your application. For more information, see Creating an email account.
2. On your Operator form, verify that the Email field contains a valid email address.

Complete any of the following steps:

1. Display a flow action that is disqualified from bulk processing:
   1. In the navigation pane of Dev Studio, click Records.
   2. Expand the Process category, and then click Flow Action.
   3. Open the flow action that is missing from the Select Action list.
   4. On the Action tab of the Flow Action form, in the Indicator section, clear the Disqualify this action from bulk processing check box.
   5. Click Save.
2. Display flow actions for cases:
   1. On the Bulk actions page, in the Filter Property column, remove the filter criteria that evaluate an assignment.
   For example: Delete rows that contain Assigned to Operator or Assigned to Work queue filter properties.
   1. Click Filter Cases.
   2. Select the check box next to each case for which you want to run the flow action.
3. Display flow actions and connector actions for assignments:
   1. On the Bulk actions page, in the Filter Property column, add filter criteria that evaluate an assignment.
   For example: Add rows that contain Assigned to Operator or Assigned to Work queue filter properties.
   1. Click Filter Cases.
   2. Select the check box next to each assignment for which you want to run the flow action.